Engineering Innovation in
Digital Finance
For a leading comany in digital payments, we unified its warehouses distributed throughout Italy and managed the entire lifecycle of POS devices installed on its clients.
Approach & Solution
Approach
Among Italian leaders in digital payments, our client owned Legacy systems with outdated interfaces to manage POS warehouses and maintenance activities by technicians.
Moreover, warehouses were distributed without a unique and centralized control. Processes were duplicated, since they belonged to two different legal entities.
The new platform had to be integrated with other client’s legacy systems and the On-Boarding project implemented in the same Salesforce environment.
Moreover, warehouses were distributed without a unique and centralized control. Processes were duplicated, since they belonged to two different legal entities.
The new platform had to be integrated with other client’s legacy systems and the On-Boarding project implemented in the same Salesforce environment.
Solution
We designed a solution by integrating two core modules: Salesforce Field Service Lightning as key tool to manage the allocations and dispatching of work orders for the maintenance companies and an engine used to develop logistics processes to manage the centralized warehouse.
The integration with the two main legacy systems were carried out to centralize all work orders’ information and synchronize the activities of involved operators thanks to both real time and scheduled mechanisms.
The work orders fulfilment from technicians of the maintenance companies can be carried out both from desktop and mobile interfaces through a dedicated app that simplifies and speeds up the resolution times.
The solution scenario is completed by standard and customized reports and dashboards to monitor activities and performances.
The integration with the two main legacy systems were carried out to centralize all work orders’ information and synchronize the activities of involved operators thanks to both real time and scheduled mechanisms.
The work orders fulfilment from technicians of the maintenance companies can be carried out both from desktop and mobile interfaces through a dedicated app that simplifies and speeds up the resolution times.
The solution scenario is completed by standard and customized reports and dashboards to monitor activities and performances.
Results
One access point to monitor warehouses, orders and devices
Real time data for all users
1.5 millions POS managed
More than 150 warehouses monitored
Project value
Process performance
Enabling Technologies
Cloud
Project Team
WebResults