Approach & Solution
Moreover, warehouses were distributed without a unique and centralized control. Processes were duplicated, since they belonged to two different legal entities.
The new platform had to be integrated with other client’s legacy systems and the On-Boarding project implemented in the same Salesforce environment.
The integration with the two main legacy systems were carried out to centralize all work orders’ information and synchronize the activities of involved operators thanks to both real time and scheduled mechanisms.
The work orders fulfilment from technicians of the maintenance companies can be carried out both from desktop and mobile interfaces through a dedicated app that simplifies and speeds up the resolution times.
The solution scenario is completed by standard and customized reports and dashboards to monitor activities and performances.
One access point to monitor warehouses, orders and devices
Real time data for all users
1.5 millions POS managed
More than 150 warehouses monitored