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An end-to-end management of POS Lifecycle

For a leading comany in digital payments, we unified its warehouses distributed throughout Italy and managed the entire lifecycle of POS devices installed on its clients.

Approach & Solution

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Approach

Among Italian leaders in digital payments, our client owned Legacy systems with outdated interfaces to manage POS warehouses and maintenance activities by technicians.

Moreover, warehouses were distributed without a unique and centralized control. Processes were duplicated, since they belonged to two different legal entities.

The new platform had to be integrated with other client’s legacy systems and the On-Boarding project implemented in the same Salesforce environment.

Solution

We designed a solution by integrating two core modules: Salesforce Field Service Lightning as key tool to manage the allocations and dispatching of work orders for the maintenance companies and an engine used to develop logistics processes to manage the centralized warehouse.

The integration with the two main legacy systems were carried out to centralize all work orders’ information and synchronize the activities of involved operators thanks to both real time and scheduled mechanisms.

The work orders fulfilment from technicians of the maintenance companies can be carried out both from desktop and mobile interfaces through a dedicated app that simplifies and speeds up the resolution times.

The solution scenario is completed by standard and customized reports and dashboards to monitor activities and performances.

Results

One access point to monitor warehouses, orders and devices

Real time data for all users

1.5 millions POS managed

More than 150 warehouses monitored

Project value

Process performance

Enabling Technologies

Cloud

Project Team

WebResults