AI & Intelligent Operations
AI & Intelligent Operations
Extra Red integrates Observability, data, AI, and automation to evolve IT Operations towards smarter, more proactive, and resilient models.
We transform data and events from infrastructure, applications, and hybrid environments into actionable insights to anticipate issues, reduce operational risks, and accelerate decision-making through automated interventions.
From the Control Room to Decision Intelligence
We evolve the Control Room from a monitoring center into an intelligent system capable of anticipating incidents, orchestrating responses, and understanding the impact on services and business operations. The goal is to move from reactive to predictive and proactive management, with alerts, knowledge, correlation, and automation supporting operational continuity and more timely decision-making.
Our capabilities:
OBSERVABILITY EVERYWHERE
Visibility and control across infrastructure, applications, and hybrid IT environments.
CONTEXT-AWARE AI
AI and Machine Learning to correlate events, identify patterns, and generate contextualized insights, including through the integration of multiple AI models.
CONVERSATIONAL INTELLIGENCE
Natural language interaction to query data and systems, compare trends, generate visualizations, and make insights accessible to IT teams and business users.
MODULAR & INTEGRATED
Modular and customizable solutions integrated with the technologies and platforms already present in the IT ecosystem.
KNOWLEDGE & AUTOMATION
AI agents and knowledge bases that transform operational experience into reusable knowledge, supporting diagnosis and remediation while automating repetitive tasks.
What can we monitor?
Our Monitoring & Intelligence solutions collect and correlate data, metrics, logs, alerts, and events from heterogeneous environments, providing a unified view of the most relevant components of the IT ecosystem.
INFRASTRUCTURE & HYBRID CLOUD — On-premises, cloud, and hybrid cloud infrastructures, including distributed resources and technology components.
APPLICATIONS & SERVICES — Applications and digital services, with visibility into availability, performance, and anomalies.
APPLICATION INTEGRATIONS — Flows and integrations between applications and systems, enabling real-time monitoring of their status, continuity, and potential anomalies.
SYSTEMS & PLATFORMS — Heterogeneous systems, platforms, and environments, including cloud, mainframe, and infrastructure services.
EVENTS, ALERTS & TICKETS — Events, alerts, and tickets from monitoring and ticketing systems, correlated to support prioritization and incident management.
BUSINESS & SERVICE INDICATORS — Service indicators and, where available, business data to connect IT performance with its impact on business services and processes.
From monitoring to action
Our Monitoring & Intelligence solutions turn monitoring into the ability to anticipate, prioritize, and act.
Focus on Monitoring & Intelligence Tool
An AI assistant that anticipates, prioritizes, and accelerates
The solution integrates communication, prediction, correlation, knowledge, and automation. Powered by Generative AI, it can interact with IT and business users in natural language, providing answers, insights, and visual explanations while supporting data and trend analysis.
Monitoring & Intelligence for Next-Gen Decisions with IBM
Extra Red has combined its Monitoring & Intelligence expertise with IBM watsonx and IBM Automation Platform to create a solution that collects and correlates IT events, detects anomalies, supports Root Cause Analysis, and recommends remediation actions.
An AI assistant also makes insights available to Operations teams through Microsoft Teams and email, accelerating analysis and response.
From Event to Decision
Solutions can integrate multiple capabilities across the entire operational lifecycle.
From IT impact to business impact
IT Operations effectiveness can be measured through indicators that link operational performance to business impact, including ticket volume, time to answer, time to solve, incident cost, overall ticket cost, service quality, and operating costs.
A model that adapts to your operating model
From organizations with in-house IT teams to environments relying on managed services or outsourcing, we integrate data and processes to provide a unified view of Operations. The solution can support improvements in Control Room processes and IT service performance, monitoring of service provider SLAs, infrastructure lifecycle management, and a single view of internal and external services.
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