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Case Study
E.ON: Value added services in the gas and power sector
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We have created a solution for managing extra commodity services to extend commercial strategies.
Where: italy
Where: italy
Challenge
In the Utilities world, there is a growing trend to proceed with marketing and commercial initiatives for the sale of VAS content alongside the core offers of commodity gas and power. The competition between Italian utilities operators is increasing, and now transcends the marketing of services and products strictly connected with commodities.
Approach
E.ON decided to enter this market, identifying some types of products to support the sale of commodity gas services: Smart Climate Package, Maintenance, Thermostat. Borrowing the experience in the adoption of the VAS offering methodologies from the world of telecommunications and exploiting our skills in the utilities sector, especially in the sales company area, we have created a solution that can meet the customer's business needs.
Digital Ecosystem
Solution
Digital Ecosystem
Engineering has evolved the Net@Suite solution to support E.ON on the VAS market, providing specific processes and functionalities to manage the active cycle of extra-commodity services. The solution guarantees these benefits:
- Robustness: through Net@Billing and consolidated billing logics to manage the whole active cycle of the VAS.
- Flexibility: VAS contracts combine with each other or with other commodity supplies (Gas / EE) of the same customer.
- Reusability: manage VAS collection processes and arrears or compound invoices, with standard functions available for GAS / EE products.
- Cross selling: correlate VAS services to traditional commodity supplies.
- Openness: commodity services can be integrated to manage VAS data.
Results
Impacts
Technologies
AI & Advanced Analytics
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Client Story
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-
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
-
Use Case
Discovering the Water Cycle in the Metaverse
How to create a unique experience in water supply with Metaverse and Augmented Reality.
-
Case Study
The power of tailoring: a customised loyalty programme
Implementation of the "Loyalty 2024 program", based on a single view CRM, with a collection of 'qualifying' points that allow the customer to scale 3 different statuses, each with dedicated benefits.
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