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Case Study
An end-to-end management of POS Lifecycle
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For a leading comany in digital payments, we unified its warehouses distributed throughout Italy and managed the entire lifecycle of POS devices installed on its clients.
Where: italy
Where: italy
Challenge
Among Italian leaders in digital payments, our client owned Legacy systems with outdated interfaces to manage POS warehouses and maintenance activities by technicians.
Approach
The project appeared complex as warehouses were distributed without a unique and centralized control. Processes were duplicated, since they belonged to two different legal entities. Moreover, the new platform had to be integrated with other client’s legacy systems and the On-Boarding project implemented in the same Salesforce environment.
Digital Ecosystem
Solution
Digital Ecosystem
We designed a solution by integrating two core modules: Salesforce Field Service Lightning as key tool to manage the allocations and dispatching of work orders for the maintenance companies and an engine used to develop logistics processes to manage the centralized warehouse. The integration with the two main legacy systems were carried out to centralize all work orders’ information and synchronize the activities of involved operators thanks to both real time and scheduled mechanisms. The work orders fulfilment from technicians of the maintenance companies can be carried out both from desktop and mobile interfaces through a dedicated app that simplifies and speeds up the resolution times. The solution scenario is completed by standard and customized reports and dashboards to monitor activities and performances.
Results
Impacts
Technologies
Cloud
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Intelligent Ecosystems for a Cloud Strategy.
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Case Study
Poste Italiane: 24/7 management of postal savings books
Thanks to our innovative solution, Poste Italiane offers an always updated service without time constraints.
Use Case
Enable Traceability for AgriFood
How to use digital technologies to improve food chain traceability
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
-
Case Study
Poste Italiane: 24/7 management of postal savings books
Thanks to our innovative solution, Poste Italiane offers an always updated service without time constraints.
-
Use Case
Enable Traceability for AgriFood
How to use digital technologies to improve food chain traceability
-
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
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