Markets
Engineering offers a wide range of products, services and projects, organised in 11 portfolio areas.
Discover more
Technologies
Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
Discover more
Platforms
With 40 years of experience, we have developed a portfolio of proprietary platforms, frameworks and tools for the digital transformation of our Clients' business processes.
Discover more
Papers
Discover more
Stories
Discover more
Podcasts
Listen to Engineering podcasts on computing and technology: AI, Big Data, Blockchain, Cloud, Cybersecurity, IoT and more...
Discover more
Events
Discover more
Solutions
Case Study
A dynamic billing basket
×
We have created a flexible and dynamic billing solution for the automated management of billing checks in the Power and Gas sector.
Where: italy
Where: italy
Challenge
With the aim of automating and speeding up checks of invoices that have been issued, a major Power and Gas provider expressed the need for a new tool to generate substantial supply baskets for invoice controls.
Approach
To meet this challenge, we used our Billing expertise. We guided the company in the development of a flexible and dynamic process, which uses specific functionalities to associate and disassociate criteria on the basis of specific types of documents (e.g. gas-electricity) and end customers (e.g. residential, PA, condominiums, companies).
Digital Ecosystem
Solution
Digital Ecosystem
The solution implemented represents a customisation of our Utilities Digital Platform based on the Net@Suite for billing, credit & collection functions for Mass Market clients. In particular, we implemented:
- administration of criteria for sampling invoices to be checked;
- dynamic criteria management with inclusion /exclusion mechanisms
- automatic/manual generation of the basket of supplies and invoices
- configuration of billing checks
- carrying out billing checks and validating congruent details, highlighting only those details that require user verification/validation
Through Business & User services skills we managed customisation and customer contextualisation, UX & service design for front/end functions.
Results
Impacts
Technologies
AI & Advanced Analytics
![]()
The power of big data leads services, products and processes to a higher level of "intelligence".
To know more
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
Use Case
Discovering the Water Cycle in the Metaverse
How to create a unique experience in water supply with Metaverse and Augmented Reality.
Case Study
The power of tailoring: a customised loyalty programme
Implementation of the "Loyalty 2024 program", based on a single view CRM, with a collection of 'qualifying' points that allow the customer to scale 3 different statuses, each with dedicated benefits.
-
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
-
Use Case
Discovering the Water Cycle in the Metaverse
How to create a unique experience in water supply with Metaverse and Augmented Reality.
-
Case Study
The power of tailoring: a customised loyalty programme
Implementation of the "Loyalty 2024 program", based on a single view CRM, with a collection of 'qualifying' points that allow the customer to scale 3 different statuses, each with dedicated benefits.
Recommended for you
Explore additional content associated with the topic
