Markets
Engineering offers a wide range of products, services and projects, organised in 11 portfolio areas.
Discover more
Technologies
Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
Discover more
Platforms
With 40 years of experience, we have developed a portfolio of proprietary platforms, frameworks and tools for the digital transformation of our Clients' business processes.
Discover more
Papers
Discover more
Stories
Discover more
Podcasts
Listen to Engineering podcasts on computing and technology: AI, Big Data, Blockchain, Cloud, Cybersecurity, IoT and more...
Discover more
Events
Discover more
News
Discover more
Solutions
Case Study
An innovation process for After Sales in the Luxury market
×
We carried out a study on the evolution towards new technologies of an established platform supporting Return & Quality Management, Spare Parts and Repair Management processes.
Where: italy
Where: italy
Challenge
The client's scenario, an international group operating in the luxury sector, is characterized by the presence of several distinctive factors combining CRM and logistics processes in the same workflow, hence the need to make all the actors involved in the process collaborate through dedicated user interfaces.
Approach
Over a month, process and technology experts were involved who confirmed that there were no ready-made solutions to meet the specificities of the client's business sector. The Best Fit Design approach was therefore chosen to propose three hybrid solutions. The chosen solution leverages the scalability, flexibility and agility of Microsoft's Cloud application solutions (CRM, Dynamics 365, Azure) with implementation of agile methods to deliver a future-proof, full Cloud experience.
Digital Ecosystem
Solution
Digital Ecosystem
This hybrid upgrade enables the modernisation of the current solution by upgrading the Microsoft Dynamics AX application to the Dynamics 365 Platform.
The result is a new user experience for salespeople, store managers, logistics back-office and management, with online data integration and advanced functionality for end-to-end management of complex return & repair logistics processes. While maintaining the centricity of the SAP system, we extended the customer's legacy system to cover specific needs by creating an ecosystem that unifies the user experience. We leverage the best of breed combination of CRM and ERP platforms by integrating also the Salesforce platform.
Results
Improved user experience
Seamless integration between different 3rd party platforms
Protecting Client's past investments while enabling innovation.
Impacts
Technologies
Cloud
![]()
We specialize in managing business processes related to leading Software Vendors, integrated with composable architectures and enhanced by Artificial Intelligence.
To know more
Case Study
Towards intelligent and scalable Workforce Management
Together with UKG, a Workforce Management platform was implemented to one of the largest luxury fashion brands to globally improve time tracking, planning, and operational efficiency.
Use Case
Easy and Invisible Payment Experience
How to use “invisible payments” to make the shopping experience easier
Use Case
Smart shelf life management
Managing product expiration is critical to guarantee safety and quality for consumers. MarketSuite tracks shelf life, prioritizes picking, and automates disposal to reduce waste and errors.
-
Case Study
Towards intelligent and scalable Workforce Management
Together with UKG, a Workforce Management platform was implemented to one of the largest luxury fashion brands to globally improve time tracking, planning, and operational efficiency.
-
Use Case
Easy and Invisible Payment Experience
How to use “invisible payments” to make the shopping experience easier
-
Use Case
Smart shelf life management
Managing product expiration is critical to guarantee safety and quality for consumers. MarketSuite tracks shelf life, prioritizes picking, and automates disposal to reduce waste and errors.
Recommended for you
Explore additional content associated with the topic
© Engineering Ingegneria Informatica Spa 2025