Case Study
Evolving IT infrastructures for an Italian hospital
We guide one of the biggest hospitals in Europe towards the evolution of its IT infrastructures, creating a Digital Workplace.
Where: italy
Where: italy
Challenge
Our Client is one of the biggest hospitals in Europe, a prestigious school and research center.
The hospital has observed a substantial transformation during the last years, as well as the healthcare sector.
Approach
Through Engineering D.HUB, our company for outsourcing and migration to Cloud services, we've been working alongside the hospital in order to face its new complex challenges, ensuring the high level of quality that we have proven over ten years of activities.
In particular, we supported the Client with IT infrastructure outsourcing services, service desk and workplace management.
Leveraging our team of experts working on-site, we closely support our Client by analyzing the context and the evolution of its needs. This is how we ensure an optimized and versatile delivery. The solution implemented displays the following features:
- More performing remote monitoring and first-level support, thanks to task automation tools, deriving from D.HUB's new offering and capabilities
- Higher security thanks to the integration of log collection tools offered by D.HUB's Security Information and Event Management (SIEM) solution
- Integration of an application performance monitoring solution for OEBS application, to effectively measure user experience
- Feasibility study on the automation of some Client's processes, leveraging Robotic Process Automation (RPA) technology
Results
Certified regulatory compliance
High Customer Satisfaction
Impacts
Technologies
Security
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Intelligent Process Automation (IPA)
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