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Use Case
Drive Change for Digital Public Services
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How to develop digital technologies and their applications to improve public service delivery.
Where: italy
Where: italy
Mission
Make governments more transparent and open and contribute to the general well-being of citizens.
Solution
One-stop-shop mobile app for direct communication between PA, Territorial Health and citizens.
The main functions are user guidance and information support for a quick and direct solution to citizens' needs regarding public services in the areas of administration, health, tourism, payments and messaging.
The app includes analytics to monitor user experience and provides a "feedback section" for continuous improvement and development of services.
Digital Ecosystem
Actions
Digital Ecosystem
- Leveraging the interoperability of "cloud-ready" applications, citizens can access all services in the region with just one authentication.
- With the service design approach, it is possible to understand the needs of citizens in different roles, e.g. as workers, as people with health problems, as parents or as tourists.
- By introducing a mobile citizen-centered user experience, digital citizen services can be simplified and improved.
Expected results
Joint development with citizens and public institutions
Improves the digital experience of citizens
Technologies
AI & Data
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From Data to Artificial Intelligence: Services, Products, and Processes for Future-Proof Business.
To know more
Research Project
TEMA – Accurate Mapping and Forecasting for Emergency Management
Advanced Technologies and Tools for Natural Disaster Management (NDM)
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
-
Research Project
TEMA – Accurate Mapping and Forecasting for Emergency Management
Advanced Technologies and Tools for Natural Disaster Management (NDM)
-
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
-
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
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