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Use Case
Drive Change for Digital Public Services
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How to develop digital technologies and their applications to improve public service delivery.
Where: italy
Where: italy
Mission
Make governments more transparent and open and contribute to the general well-being of citizens.
Solution
One-stop-shop mobile app for direct communication between PA, Territorial Health and citizens.
The main functions are user guidance and information support for a quick and direct solution to citizens' needs regarding public services in the areas of administration, health, tourism, payments and messaging.
The app includes analytics to monitor user experience and provides a "feedback section" for continuous improvement and development of services.
Digital Ecosystem
Actions
Digital Ecosystem
- Leveraging the interoperability of "cloud-ready" applications, citizens can access all services in the region with just one authentication.
- With the service design approach, it is possible to understand the needs of citizens in different roles, e.g. as workers, as people with health problems, as parents or as tourists.
- By introducing a mobile citizen-centered user experience, digital citizen services can be simplified and improved.
Expected results
Joint development with citizens and public institutions
Improves the digital experience of citizens
Technologies
AI & Data
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The power of big data leads services, products and processes to a higher level of "intelligence".
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Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
-
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
-
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
-
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
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