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Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
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Platforms
With 40 years of experience, we have developed a portfolio of proprietary platforms, frameworks and tools for the digital transformation of our Clients' business processes.
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Solutions
Use Case
The new way of road passengers transportation
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How to provide excellent services to users through the digitalisation of business processes.
Where: Italy
Where: Italy
Mission
Ensure safe and secure customer services, great user experience, easy purchasing process and maximum efficiency in road passenger transportation.
Solution
Our full-digital cloud solution, built using infrastructure services, containers and abstract services, enables the creation of highly robust, reliable, flexible and composable platforms. The solution includes the main modules for the CRM and Marketing Cloud component: Service Cloud for tickets, orders, payments and vouchers; Chat and other customer contact tools for digital engagement and a great customer experience. The solution enables easy integration of new applications and technologies to ensure scalability and continuity of services provided to users.
- The creation of an integrated CRM, e-commerce and Business Intelligence platform to provide agile services to the end customers.
- Connections with other business applications (ERP, distribution systems, fleet and staff monitoring) to ensure efficiency of all processes.
- Implementing BI analytics applications and interactive dashboards to manage business performance data and perform deep analysis of specific issues.
Expected results
High process performance
Effective customer experience
Innovative purchasing services
To know more
Research Project
TEMA – Accurate Mapping and Forecasting for Emergency Management
Advanced Technologies and Tools for Natural Disaster Management (NDM)
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
-
Research Project
TEMA – Accurate Mapping and Forecasting for Emergency Management
Advanced Technologies and Tools for Natural Disaster Management (NDM)
-
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
-
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
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