Markets
Engineering offers a wide range of products, services and projects, organised in 11 portfolio areas.
Discover more
Technologies
Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
Discover more
Platforms
With 40 years of experience, we have developed a portfolio of proprietary platforms, frameworks and tools for the digital transformation of our Clients' business processes.
Discover more
Papers
Discover more
Stories
Discover more
Podcasts
Listen to Engineering podcasts on computing and technology: AI, Big Data, Blockchain, Cloud, Cybersecurity, IoT and more...
Discover more
Events
Discover more
News
Discover more
Solutions
Use Case
Telepresence for citizen services
×
How to use Telepresence in citizen services to reduce distances in densely populated areas, decrease commutes (15-Minute City), and bridge the Tech Gap.
Where: italy
Where: italy
Mission
Integrating the online services available to citizens, providing tangible support to all those who need to interact with an official without necessarily having to go to the Municipality in person.
Solution
A Telepresence platform, based on a modern video engine combined with dedicated hardware and remote signature software, that allows recreating a 'real' experience even at a distance. The result is that the citizen truly feels as if they are physically in front of the public official and can complete all the necessary actions, both informational and practical.
Digital Ecosystem
Actions
Digital Ecosystem
- By using Telepresence both remotely (dedicated corner) and integrated into citizen front ends, the municipal operator can assist citizens in carrying out procedures.
- Through a web-activated reservation system or via dedicated kiosks that issue a QR code, citizens can register and book an appointment.
- When their turn arrives, the system turns on automatically (both in the dedicated corner and online), and the municipal official is available to help with the specific procedure.
- There's also the option to share documents, affix legal signatures (either with a graphics tablet or OTP), and print documents and/or receipts.
Expected results
Minimizing people's commutes
Making public services more accessible
Decentralizing services across the territory
Impacts
Technologies
AR MR VR (XR)
![]()
Welcome to EngX.
To know more
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
-
Case Study
Brescia: Sustainable Mobility Becomes a Game
An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
-
Research Project
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
-
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Recommended for you
Explore additional content associated with the topic
© Engineering Ingegneria Informatica Spa 2025