Engineering - Competence Center

Competence Center

Change Management

Building a successful environment for Digital Transformation and the evolution of Customer and Partner Experience.

We work closely with customers and project teams for the adoption of innovative and agile working methods within Digital Transformation projects, applying our consolidated Change Management methodologies.

At Engineering, we support our Clients throughout the entire project cycle.

Upstream of the implementation phase, we define the strategy, map the customer relationship processes, and assist in technology and application choices.
Downstream of the technology implementation phase, we support our Clients in running the entire transformation programme and facilitate the adoption of new technologies through our Change Management and User Adoption services.

We organise specific training courses and seminars on topics related to the development of strategies, processes and technologies for successful CRM and CX, improving corporate resources and management skills.

We have extensive experience on the main CRM, Digital Marketing, E-commerce platforms and in the implementation and integration within Client's digital ecosystems. We are always up to date on new technologies and market trends.

Our team has consolidated professional skills thanks to Business & Process Consultants : marketing experts, PMOs, professionals in the world of sales and customer services, market analysts.

With our methodological approach we integrate and combine the capabilities of our Competence Centers and partners in carrying out projects or initiatives in CRM, UX and Digital Transformation.

To complete each project, we facilitate the identification and evolution of business Analytics using a descriptive model to produce a predictive model. This is with the support of Advanced Analytics and Artificial Intelligence technologies.

A team of experts with +20 years of expertise on the transformation of technologies, processes and procedures, the change of vision and corporate values, developed on the customers' vertical markets.

We are PMI, PMP, PRINCE2, Scrum Master, Devops certified.

Engineering has developed a specific methodology called "Change Innovation".

Since the earliest stages of the project, the Change plan, whether Waterfall or Agile, is integrated with all the activities of the implementation project. The methodology is therefore extremely concrete and pragmatic: many inputs deriving from the activities of the Change Management team are outputs for the implementation team and vice versa.

We focus on facilitating transformation and creating the right engagement at all organizational levels, giving voice to the value of change and providing strategies and tools to guide the transition to new organizational models.

Worldwide
Roll-outs

20+ Years of experience
on Change Management

Cross
Markets

Insights & News

Five questions to...
Antonella Gentile

The Head of our Centre of Competence for Change Management explains how the New Normal has propelled us into a phygital environment, and how it has changed the organization of companies and the concept of leadership.