Smart Energy & Utilities
Approach & Solution
It was necessary to implement an information system in the SAP CX / CRM realm, based on an SaaS Cloud architecture, integrated both at the process level (from the contact to the order management phases), as well as at the application level, with the involvement of other SAP back-end customer business systems.
Engineering had to ensure results in terms of resource efficiency and effectiveness, with a relative reduction in the time it took to prepare periodic reports. We accepted the challenge with a solution that saw the collaboration of teams with expertise in terms of both process and technology.
Thanks to the architecture adopted for our solution, the company considered us as a “first mover” in the SAP CX / CRM realm. We in fact anticipated the development of Representational State Transfer (REST) services on the SAP Cloud Platform (IT Consulting) , applying a methodology designed to adhere to the standard platform best practices and defining a master model valid for all the countries in which the affiliates involved operate.
Moreover, we also managed IT Consulting services for system development/roll-out and Business & User Service activities for the provision of multi-language training for the types of user profiles envisaged. .
The new system has helped optimise the credit exposure, invoicing, payments, revenues and margins processes.
A competitive advantage on costs, revenues and market share
Timely sales information
Greater user satisfaction with reduced response times
Increase of operator productivity
Energy & Utilities