Approach & Solution
Fundamental to the achievement of this goal is the activity of the National Coalition for Digital Competencies, composed of public and private entities that adhere to the Manifesto for the Digital Republic, proposing concrete actions, capable of producing measurable and quantifiable results.
The initiative, carried out in collaboration with three Italian Regions - Piedmont, Tuscany, Veneto - focuses on the main channels for accessing information and services: Single Booking Center (CUP - Centro Unico di Prenotazione) and Electronic Health Record (FSE - Fascicolo Sanitario Elettronico).
The initiative is divided into two macro phases:
- Listening, analysis and assessment of user needs collected at the physical locations where the services are provided
- Definition and implementation of the training interventions necessary to remove the obstacles to digital culture on the part of the target users.
The research is planned and designed using the "Design Kits" of the Designers Italia project, and the implementation of the training activities will be done with the participation of the Third Sector realities.
Dissemination of digital skills
Simplified access to health services
Use of innovative user research techniques
Involvement of the Third Sector
Innovation Design & Marketing – DG PA&Healthcare