Engineering: leader della Digital Transformation

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Engineering joins Repubblica Digitale with the Senior E-Health initiative

The Italian strategic initiative promoted by the Ministry for Technological Innovation and Digital Transformation aims to fight the digital and cultural divide.

Approach & Solution

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The Department for Digital Transformation of the Italian Prime Minister's Office promoted "Repubblica Digitale", the national strategic initiative with the aim of fighting the cultural digital divide in the Italian population, supporting maximum digital inclusion and promoting education on the technologies of the future.

Fundamental to the achievement of this goal is the activity of the National Coalition for Digital Competencies, composed of public and private entities that adhere to the Manifesto for the Digital Republic, proposing concrete actions, capable of producing measurable and quantifiable results.


Through the initiative "Senior eHealth" - Investing in Skills and Usability for the Digital Transition of Services to Citizens in Healthcare, Engineering promotes digital access and use of services in Healthcare also for the "senior" age group and their caregivers, by researching and removing the obstacles that today prevent their full diffusion.

The initiative, carried out in collaboration with three Italian Regions - Piedmont, Tuscany, Veneto - focuses on the main channels for accessing information and services: Single Booking Center (CUP - Centro Unico di Prenotazione) and Electronic Health Record (FSE - Fascicolo Sanitario Elettronico).

The initiative is divided into two macro phases:
  1. Listening, analysis and assessment of user needs collected at the physical locations where the services are provided
  2. Definition and implementation of the training interventions necessary to remove the obstacles to digital culture on the part of the target users.

The research is planned and designed using the "Design Kits" of the Designers Italia project, and the implementation of the training activities will be done with the participation of the Third Sector realities.

The Research Activity

The objectives of the research activity are to observe, investigate and test the methods of engagement and use of physical and digital CUP booking services by citizens of the "senior" age group, highlighting more or less explicit difficulties and needs.

The activity began at the following CUP branches in the Tuscany Region:

  • Monday 27 June | Florence, Careggi University Hospital | 9:30 am - 1:30 pm
  • Tuesday 28 June | Florence, Presidio D'Annunzio | 8:30 am - 12:30 pm
  • Wednesday 29 June | Arezzo, San Donato Hospital | 11:30 am - 4:00 pm
  • Thursday 30 June | Siena, Santa Maria Alle Scotte Polyclinic | 11:30 am - 4:00 pm
  • Friday 1 July | Grosseto, Misericordia Hospital | 9:00 am - 1:00 pm
  • Tuesday 5 July | Pisa, Cisanello Hospital | 11:30 am - 4:00 pm
  • Wednesday 6 July | Livorno, United Hospitals | 11:30 am - 4:00 pm
  • Thursday 7 July | Pistoia, San Jacopo Hospital | 11:00 am - 4:00 pm
  • Friday 8 July | Prato, Santo Stefano Hospital | 10:30 am - 3:00 pm


Dissemination of digital skills

Simplified access to health services

Use of innovative user research techniques

Involvement of the Third Sector

Project value

Process performance

Enabling Technologies


Project Team