After completing university, I began working as a Branch Account Manager in an insurance company. It was a major responsibility for someone just starting out, but it gave me invaluable experience. The Tirana branch, which I managed, was the largest in the country, generating around 70% of the company’s total income.

My work involved overseeing financial operations, reporting, and ensuring compliance — and I led a team of around 25 people with different backgrounds and personalities. While I enjoyed the responsibility and challenge, over time I felt that the role lacked long-term growth opportunities. That realization encouraged me to seek out a new professional direction that would allow me to expand my skills and perspectives.

The decision to move into SAP was based on a desire for growth and professional reinvention. Although I didn’t have hands-on experience with SAP beforehand, I committed to learning from the beginning. The transition required stepping out of my comfort zone, but it was also a rewarding challenge.

I was fortunate to be guided by an exceptional mentor, who supported me throughout the learning process. She helped me understand both the fundamentals and the more complex aspects of SAP, making the transition much smoother than I had expected. That mentorship was a key factor in helping me build the foundation needed for success in this new field.

One misconception I had was that technology roles were purely technical and centered on coding. In reality, functional roles in SAP require strong business knowledge, communication skills, and an understanding of real-world processes.

Another common belief is that a formal IT background is necessary to succeed in SAP. What I’ve experienced is that, with dedication, curiosity, and structured learning, professionals from different industries can transition successfully — and even thrive — in this field.

Don’t be afraid to take a new path. Stay open to learning, ask questions, and take the time to build a strong foundation. A background in business can be a significant asset, especially when working in functional roles where understanding the client’s language and objectives is key. 

Make the most of available resources like SAP Learning Hub, LinkedIn Learning, or structured mentorship programs. Most importantly, be patient with the process — the first months may be challenging, but consistency and a willingness to grow will lead to meaningful results.