How is CRM evolving thanks to artificial intelligence to enable increasingly personalized experiences and data-driven decision-making?

Find out with us at a dedicated workshop at our Milan office. An opportunity to explore, together with experts and companies, the impact of AI—and in particular Copilot—on CRM projects based on Microsoft Dynamics 365, in an initiative organized by Engineering Group and Atlantic Technologies, in collaboration with the CRM Observatory and Microsoft Italy.

Join us to discover:

• CRM Observatory insights and trends
• Real-world CRM transformation case studies
• How to enable intelligent, data-driven customer journeys
• AI use cases and demos applied to Microsoft Dynamics 365
• Microsoft’s vision for AI to boost productivity and efficiency

Don’t miss the opportunity to gain insights from our consultants’ experience, hear client success stories, and explore Microsoft’s vision.