Instant Paper

Culture and Tourism: new tech frontiers

Rethinking cultural sites, enhancing tourism and local development

The Digital Transformation of tourism services and cultural sites

Tourism and culture are undergoing a transformation and digitalization process, also driven by funding from the National Recovery and Resilience Plan (NRRP - M1C3). Exceptional opportunities for local development in the cultural sector have emerged, involving medium- to long-term initiatives aimed at facilitating and supporting investments with lasting economic impact.

At the core is a new approach and strategic vision based on the ability to share best practices, create new networks, overcome language barriers and sensory or mobility challenges, and move beyond the “hit-and-run” tourism model by attracting and retaining visitors.

Destination management, flow control, immersive and personalized experiences (including for children), Extended Reality, Artificial Intelligence, avatars, and gaming are some of the innovative tools that can meet these new demands.

EngGPT: the made-in-Italy GenAI supporting the tourism offering

EngGPT is Eng’s Large Language Model, based on Private Generative AI, enabling companies and institutions to harness the power of AI with a solution natively optimized for the Italian context. It ensures full data control, privacy, regulatory compliance, and perfect alignment with specific contexts.

These features make EngGPT a solution that can be seamlessly integrated with services in the culture and tourism sectors, enhancing their efficiency.

Among its applications, it can power virtual assistants using an AI agent-based framework to handle a variety of natural language processing tasks and use cases such as document information extraction, data analysis, image processing, and more.

Ultimately, it allows organizations to use their own Generative AI to stand out in the market by creating highly personalized services and products and enhancing the customer experience.

Opportunities for Public Administration: managing and enhancing museums, cultural and tourism offerings through Special Public-Private Partnerships

The goal is to make the storytelling of heritage and culture increasingly immersive, sensory, and customizable.

These objectives support the involvement of public entities through the Special Public-Private Partnership (SPPP) model - a form of collaboration between public bodies and private partners characterized by simplified governance, operational flexibility, and broad technical discretion for better asset enhancement.

The SPPP acts as a multiplier for NRRP resources, as private sector involvement brings additional financial resources, engages local communities, and fosters collaboration with volunteer organizations and the Third Sector.