Markets
Engineering offers a wide range of products, services and projects, organised in 11 portfolio areas.
Discover more
Technologies
Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
Discover more
Platforms
With 40 years of experience, we have developed a portfolio of proprietary software platforms, frameworks and tools for the digital transformation of our Clients' business processes.
Discover more
Papers
Discover more
Stories
Discover more
Podcasts
Listen to Engineering podcasts on computing and technology: AI, Big Data, Blockchain, Cloud, Cybersecurity, IoT and more...
Discover more
Events
Discover more
News
Discover more
Life at ENG
Discover more
Engineering Academy
Discover more
Recruitment Journey
Discover more
Join Us
Discover more
Solutions
Case Study
2i Rete Gas: process improvement
×
Managing commercial processes of the network to guarantee time to market and real time information to the gas sales companies.
Where: italy
Where: italy
Challenge
The customer's need was to standardize the operating procedures of the information exchanges between the distributor and the sales company and ensure greater flexibility and integrity of the end-to-end processes. At the same time, the architecture of the existing systems was redeveloped and the integration between the front office and back office components improved, standardizing the process management and monitoring methodologies.
Approach
With our business and technological skills we have optimized and evolved the customer's systems, improving their usability and management.
To meet customer needs, we applied our BPM - SOA methodological approach skills, implementing a multi-channel front office system based on Java / Oracle / Tibco technology.
Solution
The system allows to load and process commercial and service requests (e.g. activations, switching, inspections) with the use of advanced channels: Portal, A2A (Web Services) and PEC. With SOA service architecture and the use of a BPM tool, it ensures end-to-end vision and monitoring of business processes.
We have integrated the main systems of the application map (SAP R / 3 systems for job management, billing and measurement systems, commercial quality management system) which cooperate in the management of commercial requests, enabling communication.
Our solution is part of the Utilities (Distribution) supply chain, and allows to: display the catalog of services for sales companies, prepare multi-channel access for traders, monitor network processes for real-time analysis of requests.
Results
Performance improvement with real time indications of the progress of commercial requests
Homogenization of the application architecture with simplification of the application management processes
Mitigate impacts determined by changes in the regulatory framework
More than 10,000 daily requests from the sales companies.
Impacts
Technologies
AI & Data
![]()
From Data to Artificial Intelligence: Services, Products, and Processes for Future-Proof Business.
To know more
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
Use Case
MDM Water by Neta: automation and control for the continuity of the water service
MDM Water della piattaforma Neta consente di intercettare eventi critici, generare automaticamente ordini di intervento e supportare una gestione proattiva degli asset.
-
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
-
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
-
Use Case
MDM Water by Neta: automation and control for the continuity of the water service
MDM Water della piattaforma Neta consente di intercettare eventi critici, generare automaticamente ordini di intervento e supportare una gestione proattiva degli asset.
Recommended for you
Explore additional content associated with the topic
© Engineering Ingegneria Informatica Spa 2026