Case Study
The Digital Workplace for an international entity in the Space & Defense sector
We configured the service following ITIL4 guidelines to ensure an optimal balance between effectiveness and efficiency. Through a robust governance structure, we managed requests effectively, promoted numerous projects, and maintained a strong, loyal relationship with the client through on-site presence.
We worked across diverse platforms while specializing in specific services like printing, digital certificates, Tenant 365, SCCM, etc. This seamless synergy between governance and delivery is supported by well-documented processes, efficient procedures, and continuous alignment with the client. Daily updates via updated dashboards enable us to monitor service health and user request trends effectively.
Management of over 1,000 Change Requests per year
Very high user satisfaction
Impacts
Take Your Business to the Next Level: Modernize, Innovate, Transform
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An app to encourage sustainable behaviors by promoting the use of public and private transport, as well as private and shared bicycles for commuting.
ARIEN: an AI platform to support the fight against illegal drug trafficking
A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.
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Together with UKG, a Workforce Management platform was implemented to one of the largest luxury fashion brands to globally improve time tracking, planning, and operational efficiency.
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