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Solutions
Case Study
Sporty: tourism app for Regione Lombardia
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An omnichannel customer experience project to innovate and enhance the tourism offering of Regione Lombardia.
Where: italy
Where: italy
Challenge
In view of the Winter Olympics in 2026, Regione Lombardia has started a path of innovation in the tourist offer in the area. The project enhances the regional information heritage and the entire network of stakeholders (owners of ski resorts, owners of farmhouses, mountain guides, ski schools, municipalities, sports associations, etc.).
Approach
The Region adopted Design Thinking methodologies for the co-design of the new digital service offer model, which must be multi-channel and built on an effective mix of Digital Marketing & Communication and technological innovation.
The implementation of the roadmap also provided for the effective use of enabling technologies (AI & Advanced Analytics, RPA, IoT, AR / MR / VR, CXM).
Digital Ecosystem
Solution
Digital Ecosystem
To support the Region in its path of innovation in the tourist offer, the Engineering team developed Sporty, a solution consisting of website and mobile App available for Android and iOS, providing an intuitive and engaging access to services dedicated to mountain sports, providing in its first release:
- customization of the information services of interest, for a user experience increasingly closer to the user's needs
- integration of environmental and weather safety information.
During the design phase, User Centered Design and Design Thinking methodologies were implemented, involving all the players in the tourism offer system (owners of ski resorts and farmhouses, municipalities, sports associations, etc.) and end-users, through user researches carried out with online surveys and interviews.
Results
Impacts
Project Teams
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Digital Experience It designs, builds and manages multi-channel and multimedia ecosystem solutions, hybrid and native client (mobile) applications, web and Metaverse solutions dedicated to consumer services, with a consulting approach to Digital Experience based on Design Thinking.
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Digital Experience It designs, builds and manages multi-channel and multimedia ecosystem solutions, hybrid and native client (mobile) applications, web and Metaverse solutions dedicated to consumer services, with a consulting approach to Digital Experience based on Design Thinking.
To know more
Research Project
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Case Study
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Research Project
STARLIGHT: Artificial Intelligence to fight against high priority threats
Better data analysis and management: a project to equip law enforcement agencies with secure and resilient AI technologies and tools.
-
Research Project
LAGO: Lessen data Access and Governance Obstactles
Delivering the foundation for a trusted European Research Data Ecosystem (RDE) to address the ‘Data Issue’ in the research landscape for the fight against crime and terrorism.
-
Case Study
Service Design for the Digital URP of ASL Barletta-Andria-Trani
An ecosystem of digital services supporting the URP of ASL BAT, designed through a Service Design process and utilizing Microsoft Dynamics and Power Virtual Agent tools.
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