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Case Study
TIM accelerates its digital transformation with the DHuO API Plus
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Engineering Brasil reinforces its role as a strategic technology partner for TIM by implementing robust e-commerce solutions, seamless API integration, and scalable microservices.
Where: brazil
Where: brazil
Challenge
TIM Brasil is a major player in the South American communications market and a leader in 4G and 5G coverage. The project required a robust integration of platforms through APIs and microservices to enhance TIM's operational efficiency, elevate the digital customer experience, and accelerate the time-to-market for new services.
Approach
We seamlessly integrated TIM's infrastructure across various aspects, as digital transformation was needed in more than just one area. This involved implementing cutting-edge technological solutions, including e-commerce, API integration, and microservices.
Digital Ecosystem
Solution
Digital Ecosystem
We developed a comprehensive software integration layer connecting TIM's customer service platforms with its business support systems through APIs and microservices. To strengthen and streamline this infrastructure, we implemented our DHuO API Plus product, enabling seamless integration via APIs, microservices, and Open Gateway APIs.
This enabled TIM to launch a comprehensive e-commerce solution, streamlining each phase of the online sales process to enhance the customer experience further.
Key components of the project included a specialized software integration layer (PMID), alongside the implementation of the Order Management solution and the GIP payment management system - all essential for delivering efficient, high-quality service to TIM’s customers.
Results
Acceleration of technology deliveries through a more future-proof architecture
Greater operational efficiency
Increased productivity
Impacts
Technologies
Cloud
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Intelligent Ecosystems for a Cloud Strategy.
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Client Story
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Use Case
Enable Traceability for AgriFood
How to use digital technologies to improve food chain traceability
-
Use Case
Easy and Invisible Payment Experience
How to use “invisible payments” to make the shopping experience easier
-
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
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