MarketSuite’s clienteling solution is designed to integrate with even the most complex enterprise IT ecosystems.

Thanks to an API-first architecture, it enables fast and secure connections with ERP, CRM, POS, logistics solutions, payment systems, and legacy platforms.

This approach provides a single, centralized view of data to efficiently and effectively guide the entire sales staff.

With MarketSuite’s clienteling, you can create mixed orders (partly delivered in-store and partly shipped) starting from the customer profile or the product detail view.

You can complete an omnichannel sale by drawing on real-time inventory availability at store level, online, or at another store, or according to customer preferences.

You can also manage sales for multiple customers simultaneously through the creation and management of multiple carts.

MyClienteling integrates with WMS systems to check product availability and allocation, whether in-store or in the warehouse.

Sales assistants can directly request, via the app, the delivery of one or more items to the sales floor by warehouse staff, and monitor the status of the request and picking process.

This functionality reduces waiting times in store–warehouse communication, prevents customers from being left unattended during the sales ceremony, and eliminates errors related to actual product availability.

MyClienteling allows sales assistants to independently manage the entire event lifecycle.

From sending personalized, named invitations with direct communications, to tracking guest confirmations in order to better plan the event format and setup.

Check-in is handled directly within the app, with the ability to register new profiles linked to the event. This enables sales assistants to efficiently manage privacy aspects and, during follow-up, plan targeted actions for both existing customers and prospects.