Engineering Innovation in
Smart Government
Mission
Ensure the resilience and sustainability of urban centers through the use of satellite data and services (emerging spatial changes etc.).
Solution
Mobile app for direct communication between PA, Territorial Health and citizens.
The main functions are user guidance and information support for quick and direct solution to citizens' needs on services in healthcare, tourism, payments and messaging.
The app includes analytics to monitor user experience and provides a "feedback section" for continuous improvement and service development.
The main functions are user guidance and information support for quick and direct solution to citizens' needs on services in healthcare, tourism, payments and messaging.
The app includes analytics to monitor user experience and provides a "feedback section" for continuous improvement and service development.
Actions
- By taking advantage of the interoperability of cloud-ready applications, citizens can access all of the Region's services with a single authentication.
- Through service design, it is possible to understand the needs of citizens in different roles, such as as workers, people with health problems, parents or tourists.
- By introducing a mobile user experience focused on the real needs of users, digital services for citizens can be simplified and improved.
Expected Results
Quickly and easily respond to users' needs
Joint development with citizens and public institutions
Improving the digital experience of citizens
Impacts
AI Driven Value
Social Cohesion