Case Study
Gestione Full IT Outsourcing per società leader nel mondo Fintech
End-to-end management of the IT infrastructure to ensure high-reliability services and rapid incident resolution
Where: italy
Where: italy
Challenge
The client is one of Italy’s leading Proximity Banking & Payments companies, with more than 45,000 service points across the country and a wide range of digital banking and tech-financial services.
Given the nature of its business, it requires a resilient, 24/7 available infrastructure to support transactions, handle peak loads during high-traffic periods, and simultaneously minimize management costs.
Approach
We support the client in managing the IT infrastructure, working in close collaboration with the internal team. In this context, specific KPIs have been defined to ensure consistent and reliable service levels, guaranteeing resilience and performance across the entire operational chain. At the same time, particular focus has been placed on infrastructure optimization processes, in line with the client’s Journey to Cloud and the need to evolve in a gradual and controlled manner.
Digital Ecosystem
Solution
Digital Ecosystem
Eng delivers a comprehensive set of services to manage the client’s IT infrastructure, including operations run through a 24/7/365 control room and full end-to-end maintenance of all environments to ensure rapid issue resolution. These activities are supported by automated processes that streamline incident handling and significantly reduce incident volumes. The end-to-end scope covers database and system management, middleware monitoring, SAP Basis support, and network management, ensuring consistent oversight across all critical layers.
The project also includes a continuous infrastructure optimization program, which encompasses cloud migration initiatives and support in defining business cases to assess both technical feasibility and economic sustainability.
Results
Reduction of service disruptions thanks to continuous monitoring and proactive interventions
Lower infrastructure management costs
Automation of processes and operational activities
Impacts
Technologies
Cloud
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We specialize in managing business processes related to leading Software Vendors, integrated with composable architectures and enhanced by Artificial Intelligence.
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