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Case Study
INPS: Digital Workplace and new services for citizens
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In the most critical phase of the Covid-19 emergency we have worked alongside INPS to innovate its services and work organisation.
Where: italy
Where: italy
Challenge
The Covid-19 emergency meant that INPS (Istituto nazionale previdenza sociale [Italian national social security institute]) was suddenly faced with an enormous workload: both in terms of changing the operating methods of its employees (many of whom started working remotely) and in terms of managing, in the shortest possible time, all the Covid-19 regulatory procedures for which it was responsible.
Approach
Engineering supported the Institute in activities related both to the implementation of new Covid services and to urgent interventions on existing services. To cope with the sudden change in working methods, we focused on enhancing the ways in which work teams can access the Institute's systems remotely.
Solution
The implementation of new Covid services and interventions on existing services allowed us to support the Institute at a time of huge difficulty. In particular, we supported the management of services related to the Covid emergency (e.g. management and validation of Covid Bonus, CIGO applications for new Covid requirements, extension of DURC certificates, "Baby Sitter" Bonus, re-planning for check-ups for Civil Invalidity, CIG). The provision of services was made possible by timely adjusting to the secure access methods made available to INPS.
Results
Creation of new services for the Covid emergency
Continuity management of existing services
Enhancement of external access
Impacts
To know more
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
-
Case Study
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
-
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
-
Case Study
The digital transformation of the Local Police of Turin
Thanks to Municipia's digital ecosystem, the Command has improved process management, streamlined tasks related to administrative penalties, benefiting both the entity and users.
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