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Engineering complements its offerings by grounding the value of technologies that enable Clients in Digital Transformation.
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With 40 years of experience, we have developed a portfolio of proprietary platforms, frameworks and tools for the digital transformation of our Clients' business processes.
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Case Study
A new, digital and omnichannel CRM
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We created a CRM on Salesforce technology to redefine and optimize the sale and after-sale processes.
Where: international
Where: international
Challenge
Our partner, Italian leader in the Utilities sector, needed to start a digital transformation journey on their CRM, due to the fact that it had functional and technical limitations concerning data visibility and the operational structure.
Moreover, an omnichannel vision of the customer was lacking, and this further expanded the weaknesses in data management.
Approach
The goal was to update the sale and after-sale processes, redesigning them from a digital and omni-channel perspective, migrating the old CRM solutions to the new Salesforce Cloud platform.
Digital Ecosystem
Solution
Digital Ecosystem
In detail, with the Service Cloud solution we managed to centralize customers’ data and information in one system, making them immediately available in a omni-channel scenario.
The complex management of more than 100 processes is supported by ProcessClick, our proprietary framework developed on Salesforce technology, which, in point & click mode, allows to configure and guide the entire life cycle of every business process.
Results
Digital and omnichannel Consumer Experience
Cost-to-serve and cost-to-acquire reduction
Improved Time-to-market
Anti-abandonment analysis and forecast
Impacts
Project Teams
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Enterprise Integration eXcellence Center Ensuring the value and centrality of organizations’ data integration, deploying projects by adopting the most important integration technologies (e.g. TIBCO, Dell Boomi, MuleSoft, and management methodologies (e.g. PMI, Agile Scrum, ITIL).
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Augmented Enterprise Platforms AEP is a Competence Center that focuses on solutions managing business processes related to the main Software Vendors, such as SAP, Microsoft, Oracle and Salesforce.
Technologies
Cloud
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Case Study
Towards Intelligent and Scalable Workforce Management
Together with UKG, a Workforce Management platform was implemented to one of the largest luxury fashion brands to globally improve time tracking, planning, and operational efficiency.
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Use Case
Introduction and Implementation of the GOL Program
Introduction of the Workers Employability Guarantee Program (GOL) in Information Systems for Employment and Vocational Training.
-
Case Study
Towards Intelligent and Scalable Workforce Management
Together with UKG, a Workforce Management platform was implemented to one of the largest luxury fashion brands to globally improve time tracking, planning, and operational efficiency.
-
Case Study
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
-
Use Case
Introduction and Implementation of the GOL Program
Introduction of the Workers Employability Guarantee Program (GOL) in Information Systems for Employment and Vocational Training.
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