Case Study

Valued Engineering Services for ASM Voghera

We have introduced the new “Billing Credito” platform, ensuring compliance with the timelines for ARERA’s “Bolletta 2.0”, operational continuity, and improved efficiency and accuracy of processes.

Where: italy
Challenge
ASM Vendita e Servizi is the leading company in the Voghera and Oltrepò Pavese area for the sale of gas and electricity, serving approximately 40,000 customers. The company also operates in district heating. The Client’s need was to urgently replace the existing solution for managing Meter2Cash, CRM, and Digital Payments processes, also to comply with the introduction of ARERA Resolution 315/24 (“Bolletta 2.0”).
Approach
The deadlines imposed by regulatory compliance for “Bolletta 2.0” influenced the planning and execution of activities.The adoption of project management methodologies derived from years of experience in the Utilities market ensured the completion of the project in just 3 months, with activation of the main processes required by a Sales company and a significant Data Migration & Integration phase, including reconciliation and cleansing of migrated data.
Solution
The first phase of the project enabled the achievement of billing objectives within the deadlines imposed by regulations. The tight timeline led the Client to a necessary revision of the migration strategy for the last three years of historical data. Based on the Client’s instructions, the complete Neta solution (NetaSIU, NetaCRM, NetaPAY, NetaHermes) is delivered in on-premise mode. The next phase includes the integration of certain processes with the Integrated Information System of Acquirente Unico, the external Accounting system, and the management of payment reminders. The results achieved met the Client’s expectations, ensuring full regulatory compliance within the required timeframe, accuracy in the billing process, and a significant improvement in operational efficiency.
Results

 

 

 

 

Guarantee of business continuity for services to end customers

 

 

Quality of the billing process (99.6% accuracy)

 

 

Greater automation and controls in day-to-day activities by operators

Technologies

To know more
Research Project

TEMA – Accurate Mapping and Forecasting for Emergency Management

Advanced Technologies and Tools for Natural Disaster Management (NDM)

ARIEN: an AI platform to support the fight against illegal drug trafficking

A holistic approach based on artificial intelligence tools for monitoring the production and illegal trafficking of drugs.

Research Project

QLMD: Quantum Computing for an efficient urban logistical ecosystem

Applying Quantum Computing to urban logistics to optimize routes, reduce costs and emissions, improve sustainability, and tackle complex problems with scalable solutions.