Use Case
Quicker Access to Public Service
How to use chatbot technology to help governments improve their services
Where: italy
Where: italy
Mission
Facilitate access to tailored information by making government services more transparent and accessible to all citizens.
Solution
The Digital Assistant is based on an open innovation model using design thinking methods for AI development and testing.
The solution enables the public administration to orient, inform and support users so that they can immediately and directly satisfy their information needs on all public and tourist services managed by the municipality: Taxes, Demography, Social Affairs, Schools, Construction, Transport, Mobility, Justice and Public Security, Economic Subsidies, Pollution and Waste.
Digital Ecosystem
Actions
Digital Ecosystem
Through conversational interfaces in Natural Language, the system interprets the needs expressed and always guarantees a response.
Artificial Intelligence technologies involved in the project are Machine Learning and Deep Learning for training the AI with the application of NLP for understanding human language.
The goal is to refine the AI so that it is able to answer an increasing number of user questions.
Expected results
Better user experience
Co create with the government
Design from a to z in order to satisfy citizens needs
Technologies
AI & Data
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The power of big data leads services, products and processes to a higher level of "intelligence".
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