Use Case
AI and Natural Language Processing for Automating Certified Email (PEC) Management
Municipia is revolutionizing the management of certified emails (PEC) in Italian municipalities through AI, enhancing service efficiency and optimizing resource allocation for higher-value activities.
Where: italy
Where: italy
Mission
Managing certified emails (PEC) is often a repetitive and manual task that takes up valuable time for municipal staff. Moreover, manual handling is prone to errors, which can undermine operational efficiency and service quality. Addressing these challenges is essential to improving productivity and ensuring a high-quality service.
Solution
The Municipia solution, adaptable to the specific needs of each municipality, addresses the challenge of automating the classification and logging of certified emails (PEC), speeding up services for citizens, optimizing the allocation of municipal resources to more strategic activities, improving service quality, and ensuring high levels of control, privacy, and security.
Thanks to linguistic, semantic, and text analysis models—leveraging Natural Language Processing (NLP) techniques and classification neural networks designed and developed in our labs by Municipia's data scientists—the solution classifies and logs PECs by interpreting both their content and attachment
Digital Ecosystem
Actions
Digital Ecosystem
To meet these needs, Municipia has implemented a flexible and scalable AI system delivered as a cloud service. It leverages a machine learning algorithm designed and developed by our expert data scientists to automatically analyze, classify, and log certified emails (PEC). Our approach includes integrating the AI system into existing municipal workflows, training staff to use the new system, and continuously monitoring system performance to optimize the process. In addition, we provide technical support and regular updates to ensure the system remains efficient and adaptable to evolving needs.
Expected results
Improved service quality
Better performance in service delivery
Resource optimization
To know more
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