Use Case

Increase customer knowledge, loyalty and sales

ABSTRACT
How to build a value-added customer relationship through a greater number of "touchpoints"

Where: italy
Mission
Making the customer journey easier by managing sales, payments, relationships and shop activities with a single platform.
Solution
MyClienteling is a mobile app for sales assistants and shop managers to manage sales and payments, customer relationships and shop activities.

It makes it possible to understand the buying behaviour of customers on both online and offline channels and to turn this information into concrete actions to increase sales and store efficiency.
Digital Ecosystem
Actions
Digital Ecosystem
  • Give an omnichannel customer picture (contact information, purchase history, profile, shopping habits, preferred shop, recent activity, marketing campaigns).
  • Enable digital collection of customer data, privacy management and loyalty cards.
  • Facilitate communication on promotions, new collections and customer service management.
  • Manage appointment reservations, shop visits, boutique events, and follow-ups.
  • Allow customers to pay anywhere, in their preferred mode.
Expected results

 

 

 

 

Real-time integration of POS systems

 

 

Complete overview of the stock levels of the points of sale and regional stores in real time

Technologies

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