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Use Case
Drive Change for Digital Public Services
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How to develop digital technologies and their applications to improve public service delivery.
Where: italy
Where: italy
Mission
Make governments more transparent and open and contribute to the general well-being of citizens.
Solution
One-stop-shop mobile app for direct communication between PA, Territorial Health and citizens.
The main functions are user guidance and information support for a quick and direct solution to citizens' needs regarding public services in the areas of administration, health, tourism, payments and messaging.
The app includes analytics to monitor user experience and provides a "feedback section" for continuous improvement and development of services.
Digital Ecosystem
Actions
Digital Ecosystem
- Leveraging the interoperability of "cloud-ready" applications, citizens can access all services in the region with just one authentication.
- With the service design approach, it is possible to understand the needs of citizens in different roles, e.g. as workers, as people with health problems, as parents or as tourists.
- By introducing a mobile citizen-centered user experience, digital citizen services can be simplified and improved.
Expected results
Technologies
AI & Advanced Analytics
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The power of big data leads services, products and processes to a higher level of "intelligence".
To know more
Research Project
STARLIGHT: Artificial Intelligence to fight against high priority threats
Better data analysis and management: a project to equip law enforcement agencies with secure and resilient AI technologies and tools.
Use Case
Enable Traceability for AgriFood
How to use digital technologies to improve food chain traceability
Use Case
Easy and Invisible Payment Experience
How to use “invisible payments” to make the shopping experience easier
-
Research Project
STARLIGHT: Artificial Intelligence to fight against high priority threats
Better data analysis and management: a project to equip law enforcement agencies with secure and resilient AI technologies and tools.
-
Use Case
Enable Traceability for AgriFood
How to use digital technologies to improve food chain traceability
-
Use Case
Easy and Invisible Payment Experience
How to use “invisible payments” to make the shopping experience easier
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