Use Case
An AI-powered solution to industrialize Social Bonus recognition
Industrialization of the Social Bonus recognition process through AI, delivering a standardized, scalable, and commercial-ready solution for the automation of ISEE verification and contract matching.
Where: Italy
Where: Italy
Mission
Transforming the Social Bonus recognition process into a digital, standardized, and easily replicable model, overcoming fragmented and project-based management to enable a strategic asset capable of delivering value to a broad customer base. The objective is to turn a complex flow—based on DSU management, ISEE verification, and contract matching—into a stable, certified component ready for distribution.
Solution
The industrialized solution consolidates business logic, controls, and integration models into a single reusable asset, fully compatible with SAP processes for billing and master data management. The workflow automatically manages data from DSUs, verifies ISEE thresholds, links eligible customers to supply contracts, and transparently applies the benefit within enterprise systems, positioning the solution as a product ready for commercialization.
Digital Ecosystem
Actions
Digital Ecosystem
The initiative involves defining an end-to-end framework that automates the acquisition of ISEE data, matches it with active supply contracts, and applies the bonus directly to the bill, without the need for dedicated customer requests. The process is standardized, documented, and decoupled from individual project specifics, enabling native integration into customer systems and publication as an official solution on the SAP Store.
Expected results
Reduction of manual activities and operational errors
Standard and replicable model, easily integrable into customer systems
Faster and more reliable application of the benefit within billing processes
Technologies
AI & Data
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