Focus on
The adoption of Microsoft Copilots (GitHub Copilot and Microsoft 365 Copilot) represents, for many organizations, the first concrete step toward integrating AI into everyday work processes. However, viewing them solely as productivity tools or coding assistants would be limiting.
The real value for organizations emerges when Copilot is embedded within a structured, measurable, and scalable strategy capable of addressing three complementary dimensions:
1. Software development, where GitHub Copilot enables a first level of individual productivity enhancement.
2. Workforce productivity, where Microsoft 365 Copilot transforms the way people work every day.
3. Business processes, where AI evolves, also through the combination of Microsoft solutions such as Dynamics 365 and Copilot, from an operational support tool into an intelligent system capable of orchestrating data, interactions, and decision-making.
Together with Microsoft, Engineering brings a clear vision: transforming AI from a coding accelerator into a driver of performance, quality, and scalability.
In software development, this means moving beyond the use of AI tools within the IDE—fully supervised by humans—to a model where developers define objectives and validate outcomes, while intermediate tasks are autonomously handled by AI agents.
This is where our concept of the Agentic Factory takes shape: AI is embedded directly into the software engineering process, augmenting human expertise rather than replacing human judgment. The result is measurable improvements across every stage of the software development lifecycle.
Why does it matter?
GitHub Copilot delivers a tangible first layer of value, with benefits that are already evident in developers’ day-to-day productivity.
This is not just about writing code faster. It is about:
The evolution of AI does not stop at individual productivity or operational efficiency. The next step is the integration of AI into core business processes, where systems such as CRM evolve into intelligent platforms capable of orchestrating data, interactions, and decisions in real time.
Data from the CRM Observatory 2025 highlights how this transition is still at an early stage: only 3% of organizations have fully integrated AI into CRM processes, while most are still in a partial adoption or evaluation phase.
It is precisely within this gap that we support organizations, helping them move from experimental adoption to a structured, measurable, and scalable operating model.
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Adozione dell’AI in azienda: come massimizzare il valore di Microsoft 365 Copilot
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