From Strategy to Delivery, Intelligence is Native
Together with Atlantic Technologies and the power of Salesforce AI, we accelerate your business growth.
We evolve CRM systems by integrating AI into sales, marketing, and service processes through our proven methodologies and deep expertise in customers’ core processes.
One unique ecosystem
We combine Salesforce, a strategic approach to AI, and a solid methodology to create intelligent platforms that put the customer at the center.
We design tailored solutions, validate them with prototypes and targeted architectures, and rapidly turn them into reality through agile methodologies and proven processes. We don’t just deliver technology—we deliver platforms ready to evolve alongside your organization.
Our strength lies in the synergy between deep vertical expertise and the ability to integrate tools, modules, and platforms into a seamless flow. We treat Salesforce as a living ecosystem, capable of connecting sales, marketing, customer service, and data management into a unified Customer 360° vision. Every project is built to shorten implementation times, maximize performance, and ensure long-term scalability.
We bring AI into Salesforce processes to simplify interactions, accelerate decision-making, and enhance customer experience. We work on ready-to-use solutions and develop custom models, transforming Agentforce from the lab to real-world operations.
AI & CRM
We put every customer at the center and provide expert support at every stage of the Digital Transformation journey.
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Our services
We ensure effective system integration. With our Design Authority service, we offer architectural oversight throughout the integration project. We also assist companies with technical and functional validation through Proof of Concept, testing approaches, technologies, and architectures in real-world scenarios.
We manage Salesforce releases with an automated CI/CD framework, standardizing the software lifecycle and improving quality, traceability, and collaboration between development and delivery teams. We reduce release times and risks, adopt Salesforce-specific DevOps best practices, and increase reliability in production environments.
A trusted partner
Choosing Eng and Atlantic means relying on a single partner for the entire journey, from strategy to the continuous evolution of your platform.
It means working with a team that combines speed of execution, attention to detail, and the ability to anticipate future needs, transforming CRM in synergy with AI into a strategic lever for innovation. We guarantee:
- Cross-market presence, from manufacturing to retail, automotive to energy & utilities
- Record-time delivery with agile methodologies and proprietary accelerators
- A fast adoption path
Our numbers
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Certificated experts
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Salesforce projects worldwide
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Years of Experience
Discover more about our experience with Salesforce
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
Ceccato Automobili accelerates innovation & data integration
Atlantic Technologies enabled the dealer to achieve process standardization, a unique client vision, automation and business efficiency.
Enhancing customer interaction with Salesforce
Thanks to Salesforce and the Atlantic Technologies’support, Alpitour World provides travellers with proactive interaction and a customised service.
La Marzocco boosts business with Salesforce
From digitisation of sales processes to tailor-made customer service, find out how we broke new ground for a paragon of Made in Italy.
A new, digital and omnichannel CRM
We created a CRM on Salesforce technology to redefine and optimize the sale and after-sale processes.
The power of tailoring: a customised loyalty programme
Implementation of the "Loyalty 2024 program", based on a single view CRM, with a collection of 'qualifying' points that allow the customer to scale 3 different statuses, each with dedicated benefits.
Nicolaus: Elevating Customer Experience with Salesforce and Atlantic Technologies
Atlantic Technologies, part of Eng Group, provided consultancy and CRM implementation to Nicolaus, allowing a comprehensive view of each traveler's journey and enhancing personalized, seamless experiences.
A New Customer Engagement Platform for the Free Market
We developed a Customer Engagement platform for Free Market, Microbusiness Protection and Gas Protection, also for large customers, small businesses and resellers of ACEA Energia.
With Atlantic Technologies, Fedegari improves sales and post-sales services.
The innovative methodology of Atlantic Technologies has enabled Fedegari to improve sales processes and post-sales services through Salesforce CRM and to engage employees in the project.
An end-to-end management of POS Lifecycle
For a leading comany in digital payments, we unified its warehouses distributed throughout Italy and managed the entire lifecycle of POS devices installed on its clients.
A full digital Cloud solution for Itabus
An excellent service in terms of customer care, user experience, simplicity of the purchasing process and maximum efficiency
Cross-selling through Big Data
With Salesforce we have implemented a federated architecture of data on customer behaviour and habits to manage cross-selling activities in an innovative way.
An Energy App to support Energy & Utilities markets
We created a completely native operational CRM solution for the electricity and gas fields on the Salesforce platform.
CRM-integrated contact center with Salesforce and Amazon
We developed an advanced portal for document management related to Engineering projects in the construction and maintenance sectors, for a major Energy & Utilities client.
Bossoni Group accelerates digital transformation with Engineering & Atlantic
A strategic project focused on Salesforce adoption and change management to make Gruppo Bossoni even more customer-centric.
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