Search
IT

Case Study

Value-added services to boost acquiring activities

ABSTRACT
We provided support to a client in improving the performance of its SME and corporate acquiring business by offering new SEAs to merchants.

Where: italy
Challenge
The acquiring market is undergoing a major development and change in terms of innovation. In particular, in Italy, the number of POS terminals has grown considerably in recent years, with more and more revolutionary instruments. Consumer habits are changing just as rapidly, with an increasing preference for digital and modern payment instruments. Finally, there is a strong consolidation of the services available to merchants, and the need for differentiation and margin recovery is emerging.
Approach
We started the project according to a framework divided into several phases. We focused on the identification and strategic definition of the business model, trying to identify the areas of greatest potential and development. We then conducted a benchmarking of the Italian SEA landscape, to better understand the reference context and existing opportunities.
Solution
Based on this analysis, we then assessed the opportunities and prioritised SEAs, identifying the areas on which to focus our efforts. At this point, we carried out a feasibility study and business case to better define the outline of our project and understand if and how it could be achieved. We then reviewed and defined the value proposition for the different merchant segments to ensure a value proposition suited to their specific needs. Finally, we designed and implemented the product, developing a viable strategy and business plan to meet the needs of each market segment.
Results

 

 

 

 

Recovery of margins

 

 

New value

 

 

added services

  •  

     

  •  

     

  •  

     

  •  

     

Markets
Ecosystems

Impacts

Composable Business Models

Project Teams
  • Be Shaping the Future A cutting-edge company in Italy in the financial services sector, operating in the European and international market. Clients include important financial institutions (SIFIs), Tier 1 banks and major international payment circuits.
To know more
View all stories
AI Use Case Library
Financial Services

Automatic generation of software functionality tests

EngGPT and Agent Studio enable the automatic generation of the functional test plan to be executed from the software documentation.

Discover more
Case Study
Financial Services

Total spin-off of Cronos: governance and operational continuity

We acted as Main Contractor to manage the post–total non-proportional spin-off phase of Cronos, ensuring the proper transfer of assets and long-term operational continuity.

Discover more
Case Study
Financial Services

Modernization of e-trading systems to improve competitiveness and performance

We supported a leading Italian banking group in evolving its application landscape to optimize electronic trading activities and maintain a competitive advantage.

Discover more
  • AI Use Case Library
    Financial Services

    Automatic generation of software functionality tests

    EngGPT and Agent Studio enable the automatic generation of the functional test plan to be executed from the software documentation.

    Discover more
  • Case Study
    Financial Services

    Total spin-off of Cronos: governance and operational continuity

    We acted as Main Contractor to manage the post–total non-proportional spin-off phase of Cronos, ensuring the proper transfer of assets and long-term operational continuity.

    Discover more
  • Case Study
    Financial Services

    Modernization of e-trading systems to improve competitiveness and performance

    We supported a leading Italian banking group in evolving its application landscape to optimize electronic trading activities and maintain a competitive advantage.

    Discover more

Recommended for you

Explore additional content associated with the topic

Eng Logo
Find our Offices & Contacts
Instagram Linkedin Twitter
Company Information Corporate Governance Environmental Social Governance
Careers Engage Diversity, Equity & Inclusion
Contact Us
Terms of Use Accessibility Cookie Policy Privacy Policy Privacy Notice Privacy Preferences
© Engineering Ingegneria Informatica Spa 2026