Case Study
Stop to routine activities
The solution has been developed using NICE platform to automate the “wrap-up” phase of the entire credit cards Fraud Management process, including the following activities:
- Data entry (including tickets), database entry and creation/sending of email claims.
- Cards suspensions, including warnings about those cards whose suspension are expiring.
- Information material about the individual case and its outcome, including the sending of the e-mail to the appointed agent who decides if the outcome of the wrap-up phase is satisfying or not.
The solution introduced a virtual workforce composed of robot software able to manage all the repetitive tasks which are carried out daily by employees.
100% compliance to planned SLAs
Improved employees satisfaction
8000 alerts managed each month
Intelligent automation enhances the human component, transforming work and business interactions.
Regional Health Portal
The Regional Administration is strengthening the digital skills of healthcare professionals. In this context, the main features of the new Regional Health Portal have been developed.
Finance accessibility without borders: an inclusive digital experience
The project aims to make the web portal compliant with accessibility regulations, providing a fair and usable digital experience for all users, regardless of their abilities or the technologies they use.
Save the Grape: Maison Anselmet
We have innovated tradition, optimizing the production process of a world-class winery through precision farming.
Regional Health Portal
The Regional Administration is strengthening the digital skills of healthcare professionals. In this context, the main features of the new Regional Health Portal have been developed.
Finance accessibility without borders: an inclusive digital experience
The project aims to make the web portal compliant with accessibility regulations, providing a fair and usable digital experience for all users, regardless of their abilities or the technologies they use.
Save the Grape: Maison Anselmet
We have innovated tradition, optimizing the production process of a world-class winery through precision farming.
Recommended for you
Explore additional content associated with the topic