Case Study

Improving the travel experience with crowd management

ABSTRACT
Our end-to-end solution for travellers' crowd management.

Where: italy
Challenge

An operator in the rail sector commissioned Engineering to create an integrated crowd management solution with the following two objectives:

  • To carry out a layout assessment: to study and approve the impact of the positioning of new gates in the stations ex-ante;
  • To identify critical situations: to anticipate potential overcrowding and identify, through a what-if approach, possible ex-post mitigation actions.
Approach
We developed a crowd management solution that includes a model of the main reference station, with a focus on the shopping arcade, the ticket check area in front of the access gates and the platform area.
Solution

This digital model is used to run various simulations with the following parameters: the topological configuration of the gates, data on passengers and visitors, the technical configuration of the trains and the relevant timetables, in order to return data such as the percentage of the area occupied over time, the dwell time in each area, warnings in the event of predicted congestion and evacuation time.

The solution reproduces flows of people moving within the station, using the highest possible level of detail for each individual visitor. Real-time data from travellers and other mobility flows have been linked to support: analysis of historical data, real-time location information, and predictive modelling.

Results
Technologies

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