Use Case
Digital payment repayment plans and stronger relationships with Neta's Customer Gate
ABSTRACT
Neta Customer Gate enables a self-service instalment process integrated with Billing and Credit, allowing the customer to simulate, activate and monitor returns from the web or app, with real-time updates.
Where: italy
Where: italy
Mission
Managing payment difficulties requires sensitivity and efficiency. This use case shows how Neta Customer Gate enables customers to activate and manage installment plans on their own, reducing friction, credit risk, and operational burden.
Solution
The solution allows you to configure eligibility rules and plan parameters, activate automatic notifications on overdue installments, monitor the progress of repayments and intervene only on critical cases, maintaining control and governance of the process.
Digital Ecosystem
Actions
Digital Ecosystem
Neta Customer Gate enables a self-service installment process integrated with Billing and Credit Management. In the face of overdue or near-due bills, the system automatically proposes repayment plans consistent with company rules and the customer's profile. Through the web portal or mobile app, the customer can simulate, activate and monitor the plan without having to contact branches or call centers. All transactions are tracked, with real-time update of the status of payments and integration with digital collection channels.
Expected results
Improved cash flow and DSO
Up to 40% reduction in manually managed practices
Increased customer satisfaction and loyalty
Lightening the operational burden for credit and customer care structures
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