Customer Relationship

A complete, connected, and seamless customer experience for comprehensive management of customer relationships.

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In an increasingly competitive and regulated market, customer relationship management is a strategic element for companies in the Energy & Utilities sector. It’s not just about handling customer data, but about building a continuous, transparent, and digital dialogue throughout the entire user lifecycle. Neta offers a comprehensive suite of solutions that go beyond traditional CRM: integrated tools for managing contracts, complaints, requests, and communication channels, accessible via portal, app, and contact center.

Thanks to its modular architecture and native integration with Meter-to-Cash processes, Neta enables front-end automation, reduces churn, and enhances the customer experience, while ensuring operational efficiency and regulatory compliance.

Products by Market Sector

Contract Management - CRM

The ideal solution for managing all relationships and interactions between the Company and the Customer/User.

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Digital Self Service - Customer Gate

Digital Self-Service: Lower costs for the company, greater value for the customer.

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Customer Services - Troubleshooting

The solution for managing all emergency reports on networks and systems.

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Single Buyer Flow Management - NetaDis Cloud

For effective and safe management of regulated gas flows towards the Integrated Information System.

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Distribution Portal - A2A portal

The digital platform that connects Distributors and Sales Companies in a secure, regulated, and transparent way.

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Readers' Portal - NetaPlet

The solution to digitize, track, and simplify the complete gas reading cycle between distributors and meter reading companies.

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Administrative Processes - SSE BTLR

The modular and integrated solution for efficient and digital management of district heating, from the power plant to the end customer.

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Contract Management - CRM

The ideal solution for managing all relationships and interactions between the Company and the Customer/User.

Discovery more
Digital Self Service - Customer Gate

Digital Self-Service: Lower costs for the company, greater value for the customer.

Discovery more
Customer Services - Troubleshooting

The solution for managing all emergency reports on networks and systems.

Discovery more
Single Buyer Flow Management - NetaDis Cloud

For effective and safe management of regulated gas flows towards the Integrated Information System.

Discovery more
Distribution Portal - A2A portal

The digital platform that connects Distributors and Sales Companies in a secure, regulated, and transparent way.

Discovery more
Readers' Portal - NetaPlet

The solution to digitize, track, and simplify the complete gas reading cycle between distributors and meter reading companies.

Discovery more
Administrative Processes - SSE BTLR

The modular and integrated solution for efficient and digital management of district heating, from the power plant to the end customer.

Discovery more