Acquisition of reports from the call center (softphone integration) and SCADA systems, with automated alarm management.

End-to-end management of the intervention cycle, from reporting to final accounting, including classification, planning, and execution.

Guided classification through decision tree and georeferencing with territorial verification of reports via SIT-GIS integration, along with KPI monitoring on fault reports and field interventions, pending lists, intervention status, and both regulatory and analytical reporting.

Open integration via API mechanisms with external application solutions related to the concept of 'reporting': customer CRM, billing/credit, workforce management (WFM), SCADA systems, and business intelligence (BI) platforms.

Operational management of reports through interaction with field operations via mobile WFM, enabling an end-to-end process from acquisition to intervention reporting and closure of the report.

Logging of reports from SCADA systems, automatic generation of work orders, and end-to-end management of the related process.

Reduced response times for fault resolution and increased first-contact resolution rate.

Transparent and timely communication with citizens via dedicated SMS/email channels, leading to increased trust and loyalty.

Streamlining of field resources and administrative management.

Availability of data analysis and specific indicators for continuous improvement and strategic planning.

Prompt response to detected critical events and proactive communication with the various stakeholders involved in the process.

Accelerating technological transformation and maximizing the value of digitalization investments.