AI Agent Operator Assistant - AI Agent
Backoffice Operator Assistant: your digital colleague, always up-to-date, always by your side.
Why choose a Neta solution
It reduces downtime and uncertainty by providing instant answers during task execution.
Optimizes the onboarding of new operators by reducing the training burden through continuous assistance.
Human-like, simplified, and guided interaction—even in complex areas such as meter readings, accounting, and post-billing processes.
It streamlines the ticket lifecycle—from opening to closure—covering classification and processing along the way.
It checks data consistency and suggests the correct actions, eliminating the most common manual errors.
Reusable across different modules and business processes, adaptable to regulatory or functional changes.
The AI Agent interprets natural language requests, providing relevant answers about procedures, tools, and tasks.
Based on manuals, relational databases, and specific processes, it ensures contextual and accurate responses.
It queries the databases of Neta’s application modules to provide information on invoices, meter readings, payment status, outstanding balances, and open cases.
It guides the operator through case completion, data cross-checking, ticket generation, and report preparation.
It classifies tickets, suggests solutions, generates operational notes or summaries, and facilitates the closure of standard tasks.
Applicable as a support component for the Neta platform’s application modules, integrated with trouble ticketing management and CRM systems.
Enhanced response effectiveness in supporting AMS ticket resolution (operator rating), resulting in increased operational efficiency, reduced ticket processing times, and improved user satisfaction.
AI becomes a digital coach, boosting productivity and operational safety even for less experienced staff.
Less time spent searching for information or performing repetitive tasks means greater efficiency and fewer errors.
The assistant complements on-the-job training by turning every interaction into a learning opportunity, enabling greater autonomy in ticket management for less experienced operators (operator rating).
Operators feel supported, less under pressure, and more motivated to work with quality.
Full integration with Agent systems on the Neta product.