AI Agent Operator Assistance

AI Agent Operator Assistant - AI Agent

Backoffice Operator Assistant: your digital colleague, always up-to-date, always by your side.

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The AI Agent Backoffice solution is an intelligent assistant designed to support operators in complex, information-intensive processes. Trained on manuals, databases, and operational procedures, it provides real-time support, improves ticket management, speeds up response times, and enhances the onboarding of new users on Neta. It interacts in natural language, suggests the correct actions, and reduces errors in handling cases and requests.

It accesses relational databases to extract, verify, and synthesize information on customers, invoices, meter readings, delinquencies, and payments. It automates repetitive tasks such as ticket classification, note generation, report preparation, and cross-checks. It enhances advanced reporting through human-friendly queries, evolving the concept of self-service BI. It integrates seamlessly with existing systems to ensure operational continuity and smooth workflows.

Why choose a Neta solution

Real-time support for operators

It reduces downtime and uncertainty by providing instant answers during task execution.

Acceleration of the learning curve

Optimizes the onboarding of new operators by reducing the training burden through continuous assistance.

Enhanced user experience

Human-like, simplified, and guided interaction—even in complex areas such as meter readings, accounting, and post-billing processes.

Efficiency in ticket management

It streamlines the ticket lifecycle—from opening to closure—covering classification and processing along the way.

Reduction of operational errors

It checks data consistency and suggests the correct actions, eliminating the most common manual errors.

Cross-product flexibility and scalability

Reusable across different modules and business processes, adaptable to regulatory or functional changes.

Natural Language Understanding (NLP)

The AI Agent interprets natural language requests, providing relevant answers about procedures, tools, and tasks.

Training on corporate sources

Based on manuals, relational databases, and specific processes, it ensures contextual and accurate responses.

Direct access to application data

It queries the databases of Neta’s application modules to provide information on invoices, meter readings, payment status, outstanding balances, and open cases.

Active support for operational processes

It guides the operator through case completion, data cross-checking, ticket generation, and report preparation.

Automation of repetitive tasks

It classifies tickets, suggests solutions, generates operational notes or summaries, and facilitates the closure of standard tasks.

Native integration with the IT ecosystem

Applicable as a support component for the Neta platform’s application modules, integrated with trouble ticketing management and CRM systems.

Faster and more timely responses to end customers.

Enhanced response effectiveness in supporting AMS ticket resolution (operator rating), resulting in increased operational efficiency, reduced ticket processing times, and improved user satisfaction.

Greater autonomy for less experienced operators.

AI becomes a digital coach, boosting productivity and operational safety even for less experienced staff.

Reduction in operational costs

Less time spent searching for information or performing repetitive tasks means greater efficiency and fewer errors.

Support for continuous training and onboarding optimization.

The assistant complements on-the-job training by turning every interaction into a learning opportunity, enabling greater autonomy in ticket management for less experienced operators (operator rating).

Employee engagement and satisfaction.

Operators feel supported, less under pressure, and more motivated to work with quality.

In support of the Neta platform

Full integration with Agent systems on the Neta product.

Gen AI-powered AMS: from reactive to predictive

Thanks to Generative AI, Application Management Services is evolving into an intelligent ecosystem: it learns, adapts, and anticipates change, transforming daily operations into continuous innovation.

On prem/Cloud & SaaS

Support services for the solutions

Corrective Maintenance

Timely analysis and removal of the root causes of anomalies occurring in the software solution in production.
Adaptive Maintenance

Prevent potential events that may lead to malfunctions in the operational applications.
Regulatory Maintenance

Ensure the application solution remains compliant and up to date with evolving regulatory requirements relevant to the market context.
Application Monitoring

Monitor the performance of the solution in order to detect any anomalous events that could compromise its proper functioning.