30/06/2026
How Neta Transformed Application Management with AI and Reduced Escalations by 35% with Atlassian
Neta, Engineering's software platform dedicated to the Energy & Utilities sector, is featured in an Atlassian case study that highlights its evolution in Application Management Services (AMS) through the adoption of Jira Service Management, Confluence, and Artificial Intelligence.
The experience showcases how Neta transformed its approach to application service management by making corporate knowledge more accessible, accelerating ticket resolution, and improving operational efficiency through an integrated ecosystem of Service Management and AI.
TAG: #Neta #Utlities #AI #Service Management
Neta: AI and Atlassian Drive a 35% Reduction in Escalations
How Neta Transformed Application Management with AI and Reduced Escalations by 35% with Atlassian
How Neta Transformed Application Management with AI and Reduced Escalations by 35% with Atlassian
Neta, Engineering's software platform dedicated to the Energy & Utilities sector, is featured in an Atlassian case study that highlights its evolution in Application Management Services (AMS) through the adoption of Jira Service Management, Confluence, and Artificial Intelligence.
Advanced Billing Management: from automation to intelligent billing
In the Energy & Utilities sector, billing is no longer a simple administrative task. Growing volumes, dynamic pricing models, increasingly diverse customer bases, and constant regulatory pressure clearly expose the structural rigidity of traditional systems.
AI, Embedded and SaaS
In a complex landscape characterized by growing data volumes and stringent regulatory requirements, the market’s new demand is clear: how can AI be natively integrated into processes and products, making it an integral part of operations?
AI, Sustainability and Resilience
The New Customer Needs and the Strategic Role of Technology in the Utilities Market
From Transformation to Trust
The New Customer Needs and the Strategic Role of Technology in the Utilities Market
Regulatory Compliance for Energy & Utilities: with Neta, compliance becomes a competitive advantage
The Energy & Utilities sector operates in a constantly evolving regulatory framework: new European directives, ARERA resolutions, environmental regulations, and ESG standards require companies to continuously update their operating models. In this scenario, staying compliant is not just an obligation but also a strategic lever for competitiveness.
The Role of Energy Communities in the Energy Transition
Renewable Energy Communities (RECs) are becoming one of the most effective tools to accelerate the energy transition and achieve the goals set by the EU, MASE, and PNRR.
Trends, Challenges and Opportunities in the Utilities Market
The Utilities market is undergoing profound transformation, driven by new European policies, national regulations, and an increasingly competitive environment. Mergers and acquisitions, particularly in the water sector, along with the entry of new players in energy and gas sales, are reshaping the landscape. Companies must consolidate their business, explore new markets, and at the same time increase operational efficiency, reduce costs, and differentiate themselves by adopting innovative technologies that enable smarter processes and services
Rewarding Water Savings: How Data and Technology Turn Water into a Shared Value
Discover how an advanced billing system with bonus/malus mechanisms can reward water savings, improve resource management, and engage citizens.
Energy Communities and Collective Self-Consumption: benefits for energy-intensive companies
Circular economy in electricity and gas: efficiency, digitalization, and sustainability
Circular Economy in the Water Sector: Digitalization and Software Solutions for Sustainable Management
Digital Technologies for the Circular Economy: The Evolution of Urban Waste Management
District Heating: A Strategic Lever for the Energy Transition and the Circular Economy
How Neta Transformed Application Management with AI and Reduced Escalations by 35% with Atlassian
Neta, Engineering's software platform dedicated to the Energy & Utilities sector, is featured in an Atlassian case study that highlights its evolution in Application Management Services (AMS) through the adoption of Jira Service Management, Confluence, and Artificial Intelligence.
Advanced Billing Management: from automation to intelligent billing
In the Energy & Utilities sector, billing is no longer a simple administrative task. Growing volumes, dynamic pricing models, increasingly diverse customer bases, and constant regulatory pressure clearly expose the structural rigidity of traditional systems.
AI, Embedded and SaaS
In a complex landscape characterized by growing data volumes and stringent regulatory requirements, the market’s new demand is clear: how can AI be natively integrated into processes and products, making it an integral part of operations?
AI, Sustainability and Resilience
The New Customer Needs and the Strategic Role of Technology in the Utilities Market
From Transformation to Trust
The New Customer Needs and the Strategic Role of Technology in the Utilities Market
Regulatory Compliance for Energy & Utilities: with Neta, compliance becomes a competitive advantage
The Energy & Utilities sector operates in a constantly evolving regulatory framework: new European directives, ARERA resolutions, environmental regulations, and ESG standards require companies to continuously update their operating models. In this scenario, staying compliant is not just an obligation but also a strategic lever for competitiveness.
The Role of Energy Communities in the Energy Transition
Renewable Energy Communities (RECs) are becoming one of the most effective tools to accelerate the energy transition and achieve the goals set by the EU, MASE, and PNRR.
Trends, Challenges and Opportunities in the Utilities Market
The Utilities market is undergoing profound transformation, driven by new European policies, national regulations, and an increasingly competitive environment. Mergers and acquisitions, particularly in the water sector, along with the entry of new players in energy and gas sales, are reshaping the landscape. Companies must consolidate their business, explore new markets, and at the same time increase operational efficiency, reduce costs, and differentiate themselves by adopting innovative technologies that enable smarter processes and services
Rewarding Water Savings: How Data and Technology Turn Water into a Shared Value
Discover how an advanced billing system with bonus/malus mechanisms can reward water savings, improve resource management, and engage citizens.
Energy Communities and Collective Self-Consumption: benefits for energy-intensive companies
Circular economy in electricity and gas: efficiency, digitalization, and sustainability
Circular Economy in the Water Sector: Digitalization and Software Solutions for Sustainable Management
Digital Technologies for the Circular Economy: The Evolution of Urban Waste Management
District Heating: A Strategic Lever for the Energy Transition and the Circular Economy