Electricity and Gas Supply

The energy of tomorrow: full meter-to-cash control with Neta.

The electricity and gas retail sector is highly competitive and regulated, marked by rapidly evolving dynamics. Technology providers must meet the needs of a market increasingly focused on sustainability, innovation, and customer centricity. Growing attention to the energy transition and fluctuations in commodity prices demand flexible and innovative strategies.
In this context, technology plays a key role in the Energy & Utilities sector: it enables process optimization, enhances the customer experience, and allows for greater responsiveness to regulatory and market changes. Relying on advanced digital solutions is no longer optional—it’s essential to ensure long-term competitiveness and sustainability.

CHALLENGES AND SOLUTIONS

Supporting the evolution of the market sector

Performance and Operational Activity Management

  • Challenge: Managing large volumes of consumption data (meter readings) is complex and prone to errors. Accuracy and timeliness of measurements are crucial for correct billing.
  • Solution: Neta offers accurate and automated management of consumption readings, easily integrating meter data and ensuring the reliability of the information used for billing.

Billing

  • Challenge: Billing is complex, requiring regular updates of rates and management of a wide variety of tariff plans for both consumer and business customers.
  • Solution: Neta automates the billing process, applying correct rates in real time and enabling rapid updates to adapt to energy price fluctuations and customer needs.

Credit and Collection Management

  • Challenge: Credit and collection management is often disorganized, leading to payment delays and liquidity issues.
  • Solution: Neta efficiently manages the entire collection cycle, integrating credit recovery functions, payment monitoring, and automated financial flow management, improving cash flow and reducing payment delays.

Customer Care

  • Challenge: Customer interactions can be inefficient, with long response times and lack of visibility into open requests and issues.
  • Solution: Neta integrates advanced Customer Care features, allowing tracking and management of every customer interaction, improving service quality and reducing response times.
 
 
 
 
 
 

Energy Tariff and Pricing Management

  • Challenge: Managing tariffs is complex, requiring agile responses to market and regulatory changes while maintaining competitiveness and margins.
  • Solution: Neta supports Intelligent Market Pricing, enabling the creation and management of dynamic tariffs based on smart algorithms that consider costs, demand, and supply, optimizing prices in real time.

Regulatory Compliance

  • Challenge: The energy sector is highly regulated, with frequently changing laws. Companies must ensure compliance with local and international regulations.
  • Solution: Neta is continuously updated to meet regulatory requirements in the sector, ensuring all processes comply with current laws and reducing the risk of penalties.

Scalability and Continuous Updates

  • Challenge: Managing IT systems is often complex and costly, requiring frequent updates and ensuring the system can scale rapidly to handle increasing users and transactions.
  • Solution: Neta is a cloud-native solution designed for rapid scalability. Automatic updates and support for both cloud and on-premise deployments provide companies with the flexibility to adapt to future challenges.
Additional modules and solutions for a complete offering
The leading Electricity and Gas retailers who have already chosen Neta