Performance and Operational Activity Management

• Challenge: Managing large volumes of consumption data (meter readings) is complex and prone to errors. Accuracy and timeliness in measurements are critical for correct billing.
• Solution: Neta provides accurate, automated consumption data management by seamlessly integrating meter data and ensuring the reliability of the information used for billing.

Billing

• Challenge: Billing processes are complex, requiring frequent tariff updates and the management of a wide variety of pricing plans for both consumer and business customers.
• Solution: Neta automates the billing process, applying the correct rates in real time and enabling quick updates to adapt to energy price fluctuations and customer needs.

Credit and Collections Management

• Challenge: Credit and collection processes are often disorganized, leading to delayed payments and cash flow issues.
• Solution: Neta efficiently manages the entire collection cycle, integrating credit recovery functions, payment tracking, and automated financial flow management to improve cash flow and reduce payment delays.

Customer Care

• Challenge: Customer interactions can be inefficient, with long response times and a lack of visibility into open issues and requests.
• Solution: Neta integrates advanced Customer Care features, enabling the tracking and management of every customer interaction, improving service quality and reducing response times.

Energy Tariff and Pricing Management

• Challenge: Managing tariffs is complex, requiring agile responses to market and regulatory changes while maintaining competitiveness and margins.
• Solution: Neta supports Intelligent Market Pricing, enabling the creation and management of dynamic tariffs based on smart algorithms that consider costs, demand, and supply, optimizing prices in real time.

Regulatory Compliance

• Challenge: The energy sector is highly regulated, with frequently changing regulations. Companies must ensure compliance with local and international laws.
• Solution: Neta is continuously updated to meet industry regulatory requirements, ensuring all processes comply with current laws and reducing the risk of penalties.

Scalability and Continuous Updates

• Challenge: IT system management is often complex and costly, requiring frequent updates and ensuring the system can scale quickly to handle increased users and transactions.
• Solution: Neta is a Cloud Native solution designed for rapid scalability. Automatic updates and support for both cloud and on-premise deployments provide companies with the flexibility to adapt to future challenges.