Case Study
Piped networks for LPG
A new billing system to manage communities served by piped LPG networks, with a solution that covers the entire 'contact-to-cash' business process.
Where: italy
Challenge
To create a billing system capable of serving a customer base of approximately 20,000 LPG meters, delivered through around one hundred piped networks required to supply liquefied gas to small communities not covered by the natural gas distribution grid. It was to address this challenge that a leading Power/Gas sales company turned to Engineering for support.
Approach
The required solution must be cloud-native, quickly adapt to regulatory changes in the sector, comply with cybersecurity requirements, and cover the entire 'contact-to-cash' process for operators responsible for reading residential meters.
Digital Ecosystem
Solution
Digital Ecosystem
To meet the customer's requirements, Engineering adopted its Utilities Digital Platform Cloud Edition (including the Net@ Operational CRM, Metering, Billing, and Collections/Credit modules), integrated with the FSM component for field meter reading through Geocall’s mobile application, delivered as a SaaS solution from our Technology & Cloud Services Centers.
The project also includes integrations with SAP systems (for accounting data transfer), printing systems, and the SDI interchange system for electronic invoicing, supported by IT Consulting and Mobile Application services.
Our solution covers the distribution phase for metering-to-cash processes and field workforce management, while integrating with SAP accounting and logistics components. Engineering’s Competence Center remotely delivers Regulatory Compliance and regulatory maintenance services, ensuring timely adaptation to any fiscal and regulatory updates.
Results
Greater autonomy for users
Convergence toward business best practice processes
Convergence toward business best practice processes
