Significant improvement in service quality.
CASE STUDY
We have developed a solution for managing non-commodity services to expand commercial strategies.
Where: italy
Challenge
In the Utilities sector, there is a growing trend toward launching marketing and commercial initiatives aimed at selling VAS (Value-Added Services) alongside core gas and power commodity offerings. Competition among Italian utility providers is intensifying, increasingly going beyond the sale of services and products strictly related to commodities.
Approach
E.ON has decided to enter this market by identifying specific types of products to complement the sale of gas commodity services: Smart Climate Package, Maintenance, and Thermostat. Drawing on the experience of adopting VAS offering methodologies from the telecommunications sector, and leveraging our expertise in the utilities industry—particularly in the sales company domain—we have developed a solution capable of meeting the client’s business needs.
Digital Ecosystem
Solution
Digital Ecosystem
Engineering has enhanced the Net@Suite solution to support E.ON in the VAS market, introducing specific processes and functionalities to manage the active cycle of non-commodity services. The solution delivers the following benefits:
- Robustness: ensured by Net@'s billing engine and well-established invoicing logic to manage the entire active cycle of VAS.
- Flexibility: VAS contracts can be combined with each other or with other commodity supplies (Gas/Power) from the same customer with maximum adaptability.
- Reusability: management of collection and delinquency processes for VAS or bundled invoices, using standard functionalities already available for GAS/Power products.
- Cross-selling: linking VAS services to traditional commodity supplies.
- Openness: can be integrated with the commodity CRM or other external platforms to manage all VAS-related information within the Billing system.
Results
Flexibility in managing services, discounts, and any applicable penalties.
Reusability
Impacts
