NetaWEB

Digital Self-Service: lower costs for the company, more value for the customer.

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NetaWeb is the digital solution designed to revolutionize the relationship between Utility companies and their customers, enabling a 24/7 online service model accessible via web and mobile. It allows end users to independently manage all key operations – from viewing bills to submitting meter readings, from requesting support to managing contracts – ensuring a smooth, secure, and transparent experience.

Integrated into the operational processes of companies selling Electricity, Gas, and Water Services, NetaWeb reduces management complexity, optimizes operational costs, and enhances the customer experience through workflow automation and full interoperability with CRM, billing, and PagoPA systems.

NetaWeb transforms the Web Portal into a strategic touchpoint, guiding citizens and businesses toward a more efficient, sustainable, and user-centric digital ecosystem.

Why Choose Neta

Access via SPID

Secure authentication via SPID, ensuring fast and protected access to services.

Payment method via PagoPA

Support for digital payments through PagoPA, which facilitates financial transactions in a secure and compliant manner.

Automated workflows

Business process management through automated workflows that simplify daily operations and enhance productivity.

User experience personalization

The platform offers customization options, allowing the experience to be tailored to individual user preferences.

Personal data security

High protection for personal data, ensuring that all operations and transactions are secure and compliant with privacy regulations.

Interoperability with existing systems

NetaWeb is fully compatible with existing systems, such as CRMs, billing systems, and other enterprise platforms, facilitating seamless integration.

Automation and error reduction

Less manual work, more accuracy.

Maggiore efficienza operativa

Streamlined and timely processes.

Advanced financial control: comprehensive and up-to-date oversight

Advanced financial control: comprehensive and up-to-date oversight.

Procurement optimization: more strategic sourcing

Procurement optimization: more strategic sourcing.

Centralized asset management and real-time inventory monitoring: a unified view of assets.

Centralized management of fixed assets and real-time warehouse monitoring: a unified view of assets.

Better decision support through data integration and advanced reporting: ready-to-use insights

Improved decision-making support through data integration and advanced reporting: ready-to-use information.

Use of mobile apps for field operations and mobile management

Use of mobile apps for field operations and mobile management.

Adoption of semantic web technologies for improved data accessibility and correlation

Adoption of semantic web technologies for improved data accessibility and correlation.

Integration of machine learning algorithms for decision-making process optimization

Integration of machine learning algorithms for decision-making process optimization.

Open Business Intelligence for advanced and self-service data analysis

Open Business Intelligence for advanced and self-service data analysis.

Scalable and modular architecture, progressively deployable according to business priorities

Scalable and modular architecture, progressively deployable according to business priorities.

Interoperability with external systems through APIs and open standards

Interoperability with external systems through APIs and open standards.

Key Features

The solution enables end customers/users to independently carry out operations that are typically provided at the company’s service desk, via web or mobile app, 24/7.

It manages functionalities such as:

Transactional operations, including payment management through the PagoPA system, and typical contract management processes (e.g., activation, transfer/takeover, change of contact addresses);
Consultation services, such as access to contract data, meter readings/consumption, bills/invoices, and quotes.

The solution is applicable to the Electricity and Gas Sales sectors, as well as the Water sector.

It can be delivered both on cloud and on premise, and is continuously updated to meet customer needs and market trends.

Digital Branch for an Always-On, Multichannel Customer Experience

Continuous Access and User Autonomy

• Enables Operations via Web and Mobile App

• Available 24/7 for End Customers

• Eliminates the Need to Visit a Physical Branch

Transactional and Inquiry Features

• Payments Integrated with the PagoPA System

• Contract Management: Activation, Transfer of Ownership, and Takeover

• Access to Contract Data, Consumption, and Bills

Versatility and Sectoral Adaptability

• Applicable to the Energy Sales and Water Sectors

• Available On Cloud or On Premise

• Always Aligned with Market Trends and Customer Needs

AMS empowered by Gen AI: from efficiency to foresight, from operations to innovation.

With Generative AI, AMS transforms from a management system into a proactive ecosystem that learns, adapts, and anticipates the future.

On prem/Cloud & SaaS

Support services for the solutions

01

Corrective Maintenance

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Timely analysis and removal of the root causes of anomalies occurring in the software solution in production.
02

Adaptive Maintenance

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Prevent potential events that may lead to malfunctions in the operational applications.
03

Regulatory Maintenance

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Ensure the application solution remains compliant and up to date with evolving regulatory requirements relevant to the market context.
04

Application Monitoring

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Monitor the performance of the solution in order to detect any anomalous events that could compromise its proper functioning.