Neta at Gartner IT Symposium/Xpo™ 2026: AI and Service Management

Neta will participate in the Gartner IT Symposium/Xpo™ 2026 in Barcelona, an international event bringing together CIOs and IT Executives to explore the key developments transforming strategies, technologies and operating models.

During the session “How Neta and Axpo Modernized Enterprise Service Delivery with AI to Cut Escalations, MTTR, and Costs”, Daniela Ciccomartino – Head of IT Operation, System Integration Application Management at Neta, together with Axpo and Atlassian, will share a real-world Service Management transformation journey through AI, knowledge management and technology innovation.

A journey built on structured, shared knowledge as the foundation for integrating AI into processes, reducing resolution times and escalations while increasing agent autonomy.

An opportunity to share experiences, results and best practices, and explore how technology, skills and people can evolve together towards simpler, faster and more effective Service Management.

November 9, 2026 | 2:00 PM
Hilton Ballroom C | Barcelona