Case Study
Ruzzo Reti: New solutions to optimize water network management
We supported the technological and operational transformation of Ruzzo Reti’s water services to optimize their processes and service delivery.
Where: italy
Challenge
An innovative company becomes truly innovative not only through the integration of new technologies, but also by adopting approaches and strategies aimed at continuously identifying new opportunities.
Approach
We worked with Ruzzo Reti S.P.A., the main water service provider in the Teramo area, to address this type of need by intervening both in the company’s technological infrastructure and in its organizational and administrative processes. Given the existing technological setup, it was necessary to align the IT system with recent regulatory requirements and integrate the customer management area with the administrative and accounting system.
Solution
Our experts have:
- implemented our Net@2A platform, enabling customer management, Customer Relationship Management (CRM), administration, and control functionalities;
- provided tools to manage billing, overdue debt collection, and all meter-to-cash processes;
- established a centralized data foundation to enhance and deliver business information;
- ensured the highest levels of security through our data center in Pont-Saint-Martin.
In addition, we carried out a range of organizational support activities, including:
- benchmarking against comparable organizations;
- identifying internal improvement areas and digital innovation opportunities;
- introducing a comprehensive process re-engineering program.
Results
Greater reliability of information and reduction of errors
Reduction of infrastructure costs
Optimal and efficient cash flow management
A single, comprehensive dashboard for 150.000 end users
