Client Story
How ENGIE Italy transformed billing into a driver of efficiency and growth
ABSTRACT
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ENGIE Italy is one of the leading energy operators in Italy, active in district heating, heat management, public lighting, and energy services for residential, public administration, and B2B customers.
Business growth and diversification highlighted the need to evolve billing and credit processes, moving beyond fragmented and highly manual models.
To address this challenge, ENGIE Italy embarked on a digital transformation journey for its billing processes, adopting a centralized and scalable platform capable of supporting business evolution.
How ENGIE Italy made billing more efficient and automated with Neta
Fabio Stagni, Head of Enterprise and Workplace Solutions at ENGIE Italy, explains how the company transformed its billing and credit processes by adopting Neta, Engineering’s software platform.
Challenge
Billing Challenges in the Energy Sector
Business growth and diversification have made billing and credit processes increasingly complex, highlighting the need to evolve towards a more centralized, automated, and scalable model.
The main challenges included:
- Fragmentation of billing and credit systems
- Low levels of automation and heterogeneous processes
- Limited data centralization and data quality
- The need to support multi-business models (B2B, B2T, residential)
- Continuous evolution of the operational scope
In an increasingly complex Energy landscape, billing is no longer just an administrative process, but a strategic component of the entire Meter-to-Cash cycle.
Solution
Billing Revolution: the New Digital Core of Meter-to-Cash
ENGIE Italy launched the Billing Revolution program, adopting Engineering’s Neta platform for the integrated management of billing and credit processes.
The project was developed through a progressive wave-based approach, ensuring business continuity and the involvement of key corporate functions.
The solution introduced:
- a centralized and configurable billing engine
- integration with the existing application ecosystem
- the standardization of calculation rules
- unified management of multi-service processes
Neta thus enables end-to-end management of the Meter-to-Cash cycle, from metering to billing, within a single digital platform.
Results
The evolution towards intelligent billing models also helps reduce errors, complaints, and billing cycle times, improving overall operational efficiency.
Reduction of Manual Tasks and Errors
Greater Alignment Between Forecasting and Revenue
Low Rate of Post-Go-Live Issues
Improved Data Reliability, Control and Quality
Why Billing Transformation Has Become a Strategic Advantage
Today, ENGIE Italy has a scalable and cloud-ready, data-driven and integrated platform, designed to support new business models in the energy sector.
Billing transformation thus becomes a key enabler to accelerate time-to-market, manage operational complexity, and support growth and innovation in the Energy & Utilities sector.
Thanks to Neta, we have centralized billing rules, automated closing processes, and improved alignment between forecasting and actual revenue, reducing manual tasks and the risk of errors.
Fabio Stagni
Head of Enterprise and Workplace Solutions @ENGIE Italy
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