Customer Gate: the new digital gateway to a simpler, faster, and smarter customer experience.

In the Energy & Utilities market, customer relationships are undergoing one of the most significant transformations of recent years. End customers – citizens, families and condominium administrators – expect speed, transparency, operational autonomy and increasingly digital services.

At the same time, utilities are looking for solutions that can reduce support costs, improve the user experience and enable new engagement channels.

Customer Gate, the new white-label solution within the Neta Open Suite platform, adapts to each utility’s identity and was designed to address a specific need: providing a multichannel digital customer portal, available via web and mobile app, that is simple, intuitive and fully customizable.

Why Choose Customer Gate

The solution brings together in a single environment what customers expect and what utilities need to remain competitive in increasingly dynamic markets:

• Consistent user experience across web and mobile, available 24/7
• Reduced contact center workload through self-service capabilities
• Simple and secure digital payments with Nexi XPay and pagoPA
• Security by design: SPID, CIE, Multi-Factor Authentication (MFA) and biometric access via app
• Self-service operations: meter readings, activations, takeovers, contract transfers, terminations, switching, tariff changes and installment plans
• Utility branding and visual identity, with configurable banners, cards and push notifications
• Native integration with Neta systems through Open APIs

How Customer Gate Works

The solution is designed as a modular, scalable and fully integrable digital ecosystem.

Always-on digital customer portal. Customers can independently perform the same operations traditionally carried out through physical service desks, including meter readings, digital payments, activations, takeovers, contract transfers, service terminations, installment plans and tariff changes. They can also access consumption data, billing history and utility-related documents.

Integration with Neta systems. Neta’s Open API-based architecture allows Customer Gate to natively interact with systems across the Neta Open Suite platform. The Document Area is connected directly to the utility’s document management system.

Utility-managed content and communications. Each utility can tailor Customer Gate to its own visual identity and independently manage banners, cards and push notification campaigns directed to customers.

An Evolving Platform

Customer Gate is a SaaS solution that continues to evolve. Two major enhancements are currently included in the product roadmap.

AI Assistant embedded in customer processes. An intelligent assistant is being designed to analyze customer bills and answer questions about consumption, incentives and tariff opportunities. During service requests, it will guide users through the process, suggest where to find the required information and pre-fill forms whenever possible.

Digital contract subscription. The roadmap includes the ability to complete new contracts directly through web and mobile channels using digital signature capabilities.

Tangible Benefits for Utilities

Reduced operating costs. Self-service capabilities decrease contact center calls, repetitive tickets, errors and rework activities, helping streamline back-office operations.

Enhanced Customer Experience. A modern, fast and accessible user experience provides customers with a transparent and seamless journey.

Faster collections. Clear bill visibility and streamlined digital payment processes encourage timely payments and improve cash flow.

Greater engagement and new business opportunities. Targeted banners and push notifications turn Customer Gate into an effective communication, upselling and cross-selling channel.

Compliance and security. The solution is designed to support AgID requirements, ARERA regulations and GDPR compliance, while ensuring enterprise-grade security standards.

Why Choose Customer Gate Today

Customer Gate is more than a customer portal: it is an efficiency accelerator and a strategic touchpoint for creating value and strengthening customer loyalty.

The solution:

• simplifies customer relationships;
• reduces operating costs;
• accelerates internal processes;
• is a continuously evolving SaaS solution, always up to date and secure;
• is part of the Neta Open Suite platform, designed to support the future of Utilities.