Customer Service: Enhancing Service and Performance
CASE STUDY
A project aimed at optimizing technical support services and customer relationship management.
Where: international
The solution we developed leverages Microsoft Dynamics 365, enabling our partner to manage the history of customer support requests. This ensures that customers don’t have to repeat their issues and that the support agent is already aware of where assistance is needed. This consistency benefits both the customers and our partner company, which can use the collected data to build increasingly effective models with the support of AI and Advanced Analytics.
The platform we built allows for real-time creation and tracking of support requests, contract management, work order generation, appointment scheduling, and monitoring of service activity progress. Additionally, the system improves resource management, enables the generation of service reports, and supports the implementation of maintenance and support plans.
A Unified Model for Escalation and De-escalation Management
Integration of All Local Service Operations Worldwide
Performance and Workload Monitoring
Impacts
Implementation and deployment of the Regional Electronic Health Record for Healthcare Entities in Abruzzo
Elevating the digitalization of care and assistance processes in hospitals.
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Implementation and deployment of the Regional Electronic Health Record for Healthcare Entities in Abruzzo
Elevating the digitalization of care and assistance processes in hospitals.
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.